Customer Service Specialist with Strong Communication
Resume:
Resides in Oceanside, CA.
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Skills
Communicating and interacting with customers. Customer service is an ability that I can perform well.
Represents the company that I work for, with class and good standing with the general customer base.
Experience
Companies
12/21 – 10/2025
Hyatt Vacation Club
-Main duties were problem solving and advising customers that have a variety of issues and many questions that required me to provide guidance and advice to paying customers. Communication with customers via incoming and outbound calls was essential to effectively and properly perform my duties. Daily in my assisting customers, active listening, empathy, and rapport building were fundamental.
02/19 - 11-2019
Grand Pacific Resorts
-Main duty was to make outbound sales to previous guests that had stayed at the resorts owned or associated with Grand Pacific Resorts
-Customer service and support to customers calling the corporate office for assistance.
9-30-16 - 8-30-2017
Lyft
-Main duty was to transport customers to desired location.
-Customer Service was emphasized strongly thus communication with customers was a must.
-Maintained a 5-star rating throughout the time I worked for Lyft.
2001 - 2016
I worked non-related jobs throughout a time in which I pursued my passion to work with and help High School Youth at various churches, most notably Calvary Chapel Oceanside. I travelled to Uganda as a missionary as well.
9-17-00’ - 1-11-2001
Aegis Marketing Group
-Main duty was to bring back customers that had left AT&T, back to AT&T, through tele sales.
-Other duties were performing a high level of customer service from communicating and interacting with customers that had doubts regarding the quality of AT&T.
3-17-99’ - 9-16-2000
Affinity Network
-Positions and Duties: Sales associate, Network manager
-Main duty of a Sales Associate was to make cold calls and make tele sales for the purpose of acquiring new customers to this company, which was a telephone long distance company utilizing MCI/ WORLDCOM’ s telephone lines.
-Main duty of a Network Manager was to motivate my sales team daily as well as close deals through the telephone and via fax for contracts to be finalized and signed. My duty was also to teach less experienced Sales Associates how to sell utilizing the tele sales method. I received Inbound calls from customers providing them with assistance on matters related to everything, from product inquiries to itemizing aspects of contracts that were significant to the customers.
11-14-98 - 9-13-1999
Aegis Marketing Group
-Main duty was to bring back customers that had left AT&T, back to AT&T, through tele sales
-Other duties were performing a high level of customer service from communicating and interacting with customers that had doubts regarding the quality of AT&T.
Education
1995
G.E.D-Glendale Unified District
1-04-10’ - 2-10-16
March 2014 to February 2016
Associates-Theology in Counseling/, Biblical Studies
Calvary Chapel Bible College - Murrieta, CA
January 2010 to February 2014
Crossroads bible Institute & Calvary Bible College
THINGS ABOUT ME
- I enjoy helping people and am passionate about doing so. I understand the need to work within a team concept as I played the drums for a marching band in High School and for bands of different churches. I also played basketball in High School, which required attention to detail in working together with teammates.
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