Medical Records Coordinator and Client Liaison
Resume:
JOEL
ESPINOZA
***********@*****.***
Laredo
CONTACT
SKILLS
• Patience
• Customer Service
• Critical Thinking
• Problem Solving
• Computer proficiency
• Exceptional communication
• Data collection
• Microsoft outlook
Professional telephone
• demeanor
• Project management
• Sales expertise
• Grammar
• Bilingual
• Translation
• Interpretation
LANGUAGES
• Spanish
Bilingual
Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self- motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
PROFESSIONAL SUMMARY
Medical Records Coordinator
The Claimbridge Lawfirm, Laredo, TX
Case Manager
The Claimbridge Lawfirm, Laredo, TX
Campaign Manager
Herrera Marketing Group, Laredo, TX
EXPERIENCE
October 2024 - Present
Managed the process of requesting and obtaining medical records for a variety of mass tort lawsuits, including high-profile cases such as Mesothelioma, AFFF (Aqueous Film-Forming Foam), Camp Lejeune, Paraquat, and other complex personal injury claims.
•
Collaborated with legal teams to identify and gather essential medical
• documentation to provide proof of injury for plaintiff's cases. Coordinated with healthcare providers and medical facilities to ensure timely and accurate retrieval of medical records for use in legal proceedings.
•
Maintained strict attention to confidentiality and compliance with HIPPA regulations during all aspects of records handling and data submission.
•
February 2024 - Present
Developed strong client relationships by providing timely responses to
• inquiries and resolving clients concerns in a professional manner. Established effective communication channels with clients to ensure
• their needs were met in a timely fashion.
Communicated with clients to answer questions or address concerns
• regarding their cases.
Completed court ordered questionnaires and gathered necessary
• documentation.
August 2023 - February 2024
Identified opportunities for improvement in existing processes and
• implemented new approaches as needed.
Assembled campaign plan into comprehensive view for clients and
• team to understand.
Performed highly analytical reporting on campaign performance to
• tweak strategy where needed.
Highschool diploma
Lyndon b. johnson
systems engineering in Sanchez Engineering Program Texas a&m international university
EDUCATION
May 2020
August 2020
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