Customer-Driven Medical Assistant and CSR Proactive Solver
Resume:
PO BOX *****
SACRAMENTO, CA *****
****.******@*****.***
ASHLEY MORA
PROFESSIONAL SUMMARY
Highly motivated customer service representative with a proven track record of delivering exceptional service and fostering a positive work culture. Possesses strong communication and active listening skills, ensuring effective issue resolution in each interaction. Known for leaving customers feeling appreciated and valued. Adaptable and open-minded, excelling both independently and in group settings. Thrives under pressure, maintaining focus in stressful situations. Committed to cultivating positive business relationships and achieving mutual success. Recognized top performer with a unique and creative problem-solving mindset. Eager to contribute integrity, dedication, and a customer-centric approach to a growing company that values employee development and fosters lasting business relationships.
SKILLS
● Communication Skills: Clearly express ideas, actively listen, and convey information effectively.
● Customer Relationship Management (CRM): Experience with CRM tools to track and manage customer interactions.
● Problem Solving: Demonstrate the ability to identify issues and provide effective solutions.
● Active Listening: Paying full attention to customers, understanding their needs, and responding appropriately.
● Time Management: Efficiently handle tasks and prioritize work to meet deadlines.
● Team Collaboration: Work effectively with colleagues to achieve common goals.
● Multitasking: Juggle multiple tasks while maintaining attention to detail and quality.
● Empathy: Understand and relate to customers' perspectives, showing empathy in interactions.
● Computer Proficiency: Proficient in Microsoft Office tools (Word, Excel, PowerPoint) and skilled in accurate typing.
Arrowhead Evaluation Services——Medical Assistant
Sacramento, CA
NOV. 2021 - MAY 2025
● Assisted at doctor's offices, focusing on patients with work-related injuries and Workers' Compensation claims.
● Collected patient information, measured vital signs, and recorded data using specialized tools.
● Managed confidential medical files in the company's database, providing detailed narratives for physician review.
Unisource Discovery——Process Server Field Agent
Sacramento, CA
OCT. 2017 - SEPT. 2021
● Traveled throughout the Sacramento area to deliver/retrieve legal documents from medical facilities.
● Utilized GPS for efficient route planning and used a company-issued laptop for document scanning and data entry.
OneRent——Preferred Mobile Manager
San Francisco, CA
MAR. 2015 - SEPT. 2017
● Conducted property walkthroughs for potential renters, addressing inquiries and providing information.
● Managed property inspections, damage documentation, and enforcement of lease agreements.
● Handled various tasks such as lockbox management and maintenance requests.
PTCB——Customer Service Representative
Oakland, CA
OCT. 2013 - JUNE 2016
● Provided assistance in a high-volume call center, addressing online account and certification issues for pharmacy technicians nationwide.
● Updated caller files, addressed inquiries, and participated in ongoing training to stay informed about industry changes.
BARE INTERNATIONAL ——Market Research
San Francisco, CA
JAN. 2011 - SEPT. 2012
● Conducted audits, surveys, and merchandising to gather location-based information for consumer-focused companies.
● Collaborated with technology platforms to provide insights and solutions for improving customer experiences.
● Submitted detailed, error-free reports with findings and recommendations to clients.
EDUCATION
CITY COLLEGE SAN
FRANCISCO San Francisco,
CA
——AA, Psychology
JAN. 2011 - JAN. 2013
SOUTH TAHOE HIGH SCHOOL
South Lake Tahoe, CA
——HS Diploma
SEPT. 2006 - JAN. 2008
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