Customer Service Professional Remote/Work-From-Home
Resume:
Cathy L Travassos
Nine Mile Falls, WA ***** 509-***-**** Email:************@*****.***
Administrative Office Assistant/Office Manager
PROFESSIONAL SUMMARY
A reliable Administrative Office Assistant with 5+ years of experience supporting management teams and maintaining office supplies and equipment. A researcher and trainer with 25+ years of customer service and inventory control skills. SUMMARY OF QUALIFICATIONS
Maintained general office functions, equipment & supplies.
Communicated with written & oral skills.
Developed attention to detail.
Adhered to documentation requirements & adapted
to changes in procedures, policies, & processes
following governmental/industry regulations, & client specific requirements.
Organized & performed inventory processes.
Utilized Microsoft Suite & QuickBooks for data entry payroll, grants, web navigation, & file management.
Dependable & punctual.
Understand Castilian Spanish, Azorean Portuguese, Mexican, instinctively respond to French, Italian, German, Greek & Latin.
Practiced internal & external customer service for 25+ years.
Conducted phone interviews with employers,
schools, the military, & personal references.
Documented, summarized, compiled, worked,
reviewed, assessed accuracy/compliance, & printed
business, department, & corporate specific reports.
Confirmed appointments, roomed patients, and
checked vitals. Performed phlebotomy processes.
Comfortable with library systems, media, &
equipment.
Operated & navigated Sears Holdings’ proprietary systems.
Read and or write Spanish, Portuguese, Mexican,
French, Italian, Latin, & some German.
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE
25+ years of customer service experience - internal & external.
Received & provided information by telephone, email, and in person.
Resolved customer service/billing complaints by exchanging, refunding, or contacting the credit department to facilitate an adjustment while maintaining positive relationships.
Assisted customers with product and company process inquiries. ADMINISTRATIVE ASSISTANT
Utilized company software for various applications, such as database management, word processing and bookkeeping, journal entries, QuickBooks online and desktop, daily receipts, safe counts, and local service invoices.
Managed electronic and paper filing systems, recording, updating, and maintaining documents & correspondence.
Worked with management, tracking training, and attendance, hiring, and coaching associates.
Developed partnerships with outside companies.
Performed inventory control processes – investigated out-of-stocks, verified, corrected counts, and ordered merchandise. Processed and worked inventory returns, clearance, very old and discounted merchandise, and their subsequent markdown reports.
HUMAN RESOURCES ASSOCIATE
Performed HR and payroll functions for two separate entities in the corporate family.
Collected, processed, entered data, and submitted payroll requests & adjustments for 306 employees.
Processed interview packets, onboarded, and set up new associate training.
Tracked, recorded, and submitted attendance and training infractions.
Sustained associate files.
Coached associates in customer service (internal and external) and position requirements.
Collected, tracked, and scheduled personal equipment and machine safety training to retain company, state, and federal standards.
Followed, trained, and recorded OSHA rules.
Cathy L Travassos Email: ************@*****.*** Page 2
Clarified, recorded, and filed job descriptions and processes.
Contacted customers to verify receipt, completion, and satisfaction of all individuals and actions involved in their purchase – from salesperson to delivery person.
Processed the weekly Ad set.
Kept up office equipment and supplies for the main office, receiving, display, and ad set teams.
Oversaw and checked out company equipment.
Maintained the collection and storage of all information in the office.
Entered the daily receipts of 30 registers and five safes, balancing and recording in the general journal.
Created and posted the office schedule
RETAIL ASSOCIATE
Assisted customers with product inquiries and selections.
Closed and processed sales.
Verified & replaced signing and price tags.
Stocked shelves, racks, cases, bins, and tables with merchandise.
Reviewed and corrected department payroll, then returned to appropriate managers and supervisors for final verification to submit.
OFFICE MANAGEMENT
Upheld company policies and procedures involving office operations.
Answered telephones, provided information, transferred calls, & took messages: recorded customer interactions & transactions, inquiry details, comments, and actions. EMPLOYMENT HISTORY
Pinnacle Investigations Nuclear Investigator 10/24/22-06/13/24 Pinnacle Investigations Nuclear Investigator 06/12/22-10/21/22 Aston Carter Consultant – Nuclear Investigator
Michael D Patrick, PLLC,
Robert Half, Spokane, WA Consultant - Accounting 10/23/21 -10/29/21 Rosauers Supermarkets,
Robert Half, Spokane, WA Consultant – Human Resources Onboarding 09/27/21-10/08/21 Sears Northtown, Spokane, WA HR/Office Associate, Seasonal Photographer 1991-2019 Cashier, Hardlines Sales, Instock Specialist,
Ad Signer, Home Improvement Lead, & Merchandiser
Wagon Wheel, Nine Mile Falls, WA Bookkeeping Assistant, Data Entry, Office Assistant, Bingo Caller, Dart Tournament Runner, & Administrative Office Management Internship 2013-2021
Family Medicine Spokane Medical Assistant Externship 2 Months-2003 Solid Waste Management, Spokane, WA Litter/Zoning Control Receptionist 1992-1993 Spokane Regional Solid Waste Mgmt. Plan Room Librarian 1991-1993 EDUCATION
Community Colleges of Spokane AAS Degree, Administrative Office Management December 2021 Community Colleges of Spokane Career Transitions 2020 Winter Qtr. Apollo College Certified Medical Assistant 2002-2003 Community Colleges of Spokane AAS Degree, Library Technician 1987-1989 Community Colleges of Spokane Studied General Business Community Colleges of Spokane Studied Advertising Art
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