Tech-Savvy Customer Support Specialist Resume

Toni Bohart

Email: *********@*****.*** Phone: 307-***-****

Professional Summary

Customer service specialist with 10+ years’ experience in call centers, retail, and food service. Skilled in conflict resolution, active listening, and building positive customer relationships. Strong background in remote collaboration, data entry, and technical troubleshooting.

Core Competencies

Customer Support & Relationship Building

Remote Collaboration & Call Center Tools

Conflict Resolution & Problem-Solving

Product Knowledge & Sales Support

Data Entry & Technical Troubleshooting

Professional Experience

Customer Service & Call Center Representative

Delivered responsive, empathetic support in high-volume call center.

Handled escalated complaints, researched solutions, and ensured resolution.

Retail & Food Service Roles

Provided efficient front-line customer support in fast-paced settings.

Managed cash handling, order processing, and store upkeep.

Internship & Data Entry Roles

Completed accurate data entry projects and software testing assignments.

Contributed to improved digital systems through feedback and collaboration.

Education & Certifications

Associates of Arts, Casper College

Web Page Design Certificate, Casper College

IT Fundamentals & Customer Service, Gener8tor Skills Accelerator

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