Customer Service & Technical Support Professional

MARTINSVILLE, US, ***** • *********@*****.*** • 276-***-****

STEPHANIE TANKS

PROFESSIONAL SUMMARY

Skilled in customer service, technical support, and medical billing, contributing to operational efficiency and client satisfaction. Eager to leverage these capabilities in a full/part-time first or third shift remote clerical or medical setting, enhancing team collaboration and precision.

EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE/REMOTE Oct. 2017- March2024 Foundever/Sitel Miami, FL

Provide AARP customer support, enhancing user satisfaction through effective communication.

Register new clients, expanding customer base and ensuring seamless onboarding.

Process payments accurately, maintaining financial integrity and customer trust.

Coordinate caregiving services, improving client access to essential resources. CSR/REMOTE Sept. 2015 – Oct 2016

TeleTech Holdings, Inc. Greensboro, NC

Resolved customer issues with mobile services, enhancing satisfaction and retention.

Managed inbound calls for Best Buy, achieving high customer satisfaction scores.

Provided technical support for cell phones, improving user experience.

Assisted customers efficiently, contributing to service excellence.

Enhanced problem-solving skills by addressing diverse mobile service queries. PRODUCT SUPPORT/CSR/REMOTE March 2012-April 2015

Tele Tech Holdings, Inc Greensboro, NC

Resolved technical queries, enhancing customer satisfaction

Provided remote support, improving response time

Utilized problem-solving skills to address client issues

Contributed to team efficiency through collaborative efforts SERVER/BARTENDER March 2012- Oct. 2014

Americrown Service Corporation (Martinsville Speedway) Martinsville, VA

Served guests in hospitality suites, enhancing customer satisfaction and service quality.

Provided attentive service to race fans, ensuring a memorable experience.

Collaborated with team to efficiently manage suite operations during high-traffic events. QUALITY CONTROL Jan 2013-Sept. 2014

Touch Point Staffing (Exclusively Weddings) Greensboro, NC

Proofread wedding invitations ensuring accuracy

Enhanced quality control processes

Applied attention to detail

Resolved errors promptly

Improved client satisfaction

BEAUTY CONSULTANT/RECEPTIONIST Jan 2003- Dec. 2010 Ladies & Gents Beauty & Barber Center Martinsville, VA

Assist clients with beauty inquiries, ensuring satisfaction and loyalty.

Schedule appointments efficiently, maintaining a streamlined workflow.

Address client concerns promptly, enhancing service quality.

Facilitate smooth operations by managing appointment bookings.

Contribute to a welcoming environment, promoting client retention. SUBSTITUTE TEACHER Aug. 2001-June 2003

Martinsville City Schools Martinsville, VA

Guided students through assignments, enhancing comprehension and engagement.

Supported special education needs, fostering inclusive learning environments.

Adapted teaching methods to diverse learning styles, improving student outcomes. QUALITY CONTROL February 1994-June 2003

E.I Dupont/Amfibe/Nylstar, Inc Martinsville, VA

Inspected nylon types ensuring quality standards, enhancing product reliability, and reducing defects.

Conducted weight checks on nylon, improving consistency and boosting customer satisfaction.

Utilized precision tools for inspection, leading to significant quality improvements in production. OFFICE ASSISTANT Jan. 1992-August 1994

Ray’s Commonwealth Toyota Sales, Inc Martinsville, VA

Managed office tasks, ensuring smooth operations and timely completion of assignments.

Processed warranty claims, enhancing efficiency and reducing processing time.

Handled accounts receivable/payable, improving financial accuracy and cash flow.

Resolved billing issues, fostering better client relationships and satisfaction. SECRETARY/PARALEGAL TRAINEE January 1991- January 1992 Virginia Legal Aid Society Martinsville, Danville, VA

Coordinate office tasks, enhancing efficiency and supporting senior attorney’s case management.

Facilitate attorney intake process, ensuring thorough client documentation and case preparation.

Prepare legal reports, contributing to comprehensive case analysis and documentation accuracy. EDUCATION

CERTIFICATE IN MEDICAL BILLING AND CODING

Patrick Henry Community College VA

ASSOCIATE’S DEGREE IN SURGICAL TECHNOLOGY

Guilford Technical Community College Jamestown, NC CERTIFICATE IN PHARMACY TECHNICIAN

National Pharmacy Technician Certification Board Roanoke, VA CERTIFICATE IN PHARMACY TECH

National College of Business & Technology Martinsville, VA VOCATIONAL SCHOOL CERTIFICATE IN CNA CERTIFICATION Durham Community College Durham, NC

ASSOCIATE’S DEGREE IN OFFICE SYSTEMS TECHNOLOGY

Patrick Henry Community College Martinsville, VA

VOCATIONAL SCHOOL CERTIFICATE IN GENERAL BUSINESS

Patrick Henry Community College Martinsville, VA

CERTIFIED MEDICAL ADMINISTRATIVE ASSISTANT May 2025 – Nov 2025 Patrick Henry Community College Martinsville, VA

SKILLS

Customer Service (Experienced), Technical Support (Experienced), Clerical (Experienced), Medical Billing (Experienced), Coding

(Skillful), Pharmacy Tech (Experienced), Surgical Technology (Skillful). ADDITIONAL INFORMATION

CERTIFICATIONS

• Certified Billing and Coder (05/2015)

• Certified Pharmacy Tech (07/2003)

• Certified Nurse Assistant (06/2000)

ACTIVITIES

• Dean’s List 2003

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