Distribution Center Manager and Customer Service Specialist

Margaurite Mathis

682-***-**** ********@*****.*** Lewisville, TX

SUMMARY

Dedicated customer service representative skilled in complaint resolution, data management, and product education. Committed to enhancing customer engagement and streamlining workflows to drive satisfaction and efficiency.

SKILLS

Customer service and support

Complaint resolution

Data management

Product training

Order fulfillment

Relationship management

Process improvement

Microsoft Office Suite

Syteline ERP

Workflow optimization

EXPERIENCE

Western Pacific Storage Solutions, 06/2007 - 10/2025, San Dimas, CA Customer Service Representative

Resolved customer complaints using effective communication techniques, enhancing resolution efficiency.

Processed transactions accurately in company database, ensuring data integrity. Maintained detailed records of interactions for precise future analysis. Educated customers on product features to boost engagement and understanding. Tracked orders to ensure prompt delivery, minimizing potential delays. Promoted available products during calls to generate sales opportunities. Collaborated with shipping department to coordinate efficient delivery schedules. Trained new hires on order entry procedures and quoting processes. Western Pacific Storage Solutions, 08/2019 - 02/2021, Plano, TX Distribution Center Manager

Processed orders and managed customer accounts with high efficiency. Resolved customer complaints through effective communication techniques. Maintained accurate records of customer interactions and transactions. Educated customers about product features and benefits clearly. Oversaw inventory management processes to ensure optimal stock levels. Trained staff on best practices for warehouse operations and safety procedures. Implemented process improvements to streamline workflows and reduce bottlenecks. Supervised daily operations of distribution center, ensuring efficiency and safety compliance. EDUCATION

Master of Music - Vocal Performance, Louisiana State University, Baton Rouge LA June 2000 Bachelor of Music - Vocal Performance, Louisiana State University, Baton Rouge LA June 1998

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