Operations Leader with Client-Focus Excellence

BRIAN SIMPSON

Las Vegas, NV ***** 661-***-**** *****.*.*************@*****.***

PROFESSIONAL SUMMARY

Recently relocated to Las Vegas, I have over 5 years of management experience, and I am accustomed to a fast paced work environment. Through my work experience, I have become an excellent point person for clients, customers, and vendors, and I build long term client relationships through hands-on approaches and commitment to service. I constantly strive to learn, and to exceed the expectations of my job. I have proven my ability to meet deadlines, achieve project objectives, and prioritize crucial tasks, while maintaining high standards expected of me. I am looking for a company with whom I can grow and maintain long term employment with.

Skills

●Customer Relations & Communication

●Quality Assurance

●Conflict Resolution, Negotiation and Persuasion

●Sales and Marketing

●Account Management

●Verbal and Written Communication

●Excellent Attention to Detail

●Active Listener

●Technical Proficiency

●Management, Team Leadership

●Complex Problem-Solving

●Detail Oriented

●Strategic Planning

●Multitasker

●Organized

●Data Entry and Record Management

●Critical Thinker

●Adaptable

Employment History

Processing Agent April 2024 - Present

Tort Intake Professionals, Las Vegas, Nevada

Began as an intake agent before moving up as a processing agent. Conduct phone interviews to determine eligibility for the mass tort lawsuit the client is applying for. Manage and maintain integrity of case files, ensuring 100% accuracy and completeness by implementing a multistep review process to guarantee details are documented correctly before submission to attorneys. I possess a strong attention to details, as well as strong communication skills, and employee and client rapport.

Distribution Coordinator October 2022 - January 2024 Shield HealthCare, Santa Clara, California

Supervised and coordinated the procurement, inventory, and distribution of over $7 million in Durable Medical Equipment (DME), ensuring optimal stock levels and seamless operational support for clinical teams. Implementing best practices that enhance efficiency was an important part in my role. Served as the primary liaison between the customer service and sales department for all special handling and shipping logistics, from the initial request to the final delivery. Purchasing Agent March 2014 - October 2022

Shield HealthCare, Santa Clara, California

Proactively engaged with clients via multiple communication channels to drive sales and identify new business opportunities. Led daily team operations in the absence of the supervisor, ensuring workflow continuity and performance. After being promoted as the primary buyer for our Carrollton Texas division and the vendor contact, I managed the procurement of over 3.5 million in orders, coordinating with warehouse management to ensure timely and accurate logistical deliveries.

Team Leader October 2005 - December 2013

Bank of America, Lancaster, California

Managed a portfolio of distressed mortgages, analyzing borrower financial situations to determine eligibility and implement retention solutions such as loan modifications, repayment plans, and forbearance agreements. Ensured compliance with all investor specific and regulatory guidelines. As the team leader I managed and trained new associates, as well as conducted monthly meetings to discuss team productivity and new policy updates and procedures.

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