Remote Call Center Service Agent with Strong Communication

ADESUYI BOSEDE GBEMISOLA

Oluseye Street, Behind Sunrise Mall, Ring Road, Ibadan.

Phone: +234********** +234********** Email: ****************@*****.*** PROFILE

Dedicated and detail-oriented professional with experience in business development, customer service, administration, and teaching. Strong communication, analytical, and problem-solving skills with the ability to drive growth, improve client satisfaction, and support organizational goals. EXPERIENCE

Ascentech Services Limited – Business Development Analyst (Apr 2025 – Present)

Researched markets and analyzed data to identify new business opportunities.

Evaluated competitors and industry trends to guide strategic planning.

Created reports, dashboards, and forecasts to track sales performance.

Supported business proposals and partnership development with data- driven insights.

Recommended strategies to improve sales growth and client targeting. iSON Xperiences (aYo Process) – Customer Care Representative (Apr 2024 – Apr 2025)

Maintained customer relationships, resolved complaints, recorded transactions, and marketed products/services to improve satisfaction. iSON Xperiences (MTN Process) – Customer Care Representative (Mar 2023 – May 2023)

Handled inbound calls, attended to queries, escalated issues to backend teams, and maintained professionalism.

Ekamarun Ang Grammar School, Ifon (NYSC) – Class Teacher/Tutor (Jan 2022

– Jan 2023)

Taught business subjects including economics, accounting, ICT, and guided students on career paths while organizing seminars. EDUCATION

Federal Polytechnic, Ado-Ekiti (2019 – 2021) – HND Business Administration & Management

Ekiti State Government College, Ado-Ekiti (2007 – 2013) – Senior Secondary Certificate Examination

CERTIFICATIONS

Advanced Customer Service Training – Madil Associates Ltd (2022) How to Start & Manage an NGO – Madil Associates Ltd (2022) How to Start & Manage a Cooperative – Madil Associates Ltd (2022) Accelerated Jobberman Softskills Training – Jobberman (2022) Customer Care Representative – iSON Xperiences (2023) SKILLS

Business Development • Customer Service • Relationship Management • Project Management • Team Work

Leadership • Administrative & Clerical Ability • Microsoft Office • Communication (Oral & Written) • Creativity & Innovation LANGUAGES

English • Yoruba • Pidgin

INTERESTS

Movies • Photography • Music • Painting • Reading REFEREE

Available on request.

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