Customer Service Specialist with Call Center Experience

CELINA MARTINEZ

************@*****.*** 346-***-**** Porter, TX 77365

Customer service representative with 2+ years of experience in a call center setting, including sales, tech support and customer care. Received an average 85% customer satisfaction rating to date, while handling 90+ calls daily. 70 WPM typist.

• Services coordination

• Providing customer service

• Service quality standards

• Customer service experience

• Customer requests

Remote Customer Service

Walmart.com

Provided exceptional customer service to building

occupants, addressing concerns and resolving issues in a timely manner..

•

Improved customer satisfaction by providing timely and efficient service to clients.

•

Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

•

May 2024

High School Diploma: Business Accountancy

Porter High School Porter, TX

Spanish

Native or Bilingual

English

Full Professional

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

EDUCATION

LANGUAGES

Contact this candidate