Customer Service Specialist with Teaching Support Experience

KA Kate Ayala

Bakersfield, CA ***** 661-***-****

*************@*****.***

Friendly and detail-oriented customer service professional with 4+ years of experience in fast-paced environments and a strong background supporting teachers and students. Skilled in communication, training, problem-solving, and building positive relationships. Pursuing an A.S. in Biology with plans to continue toward a bachelor's degree.

Skills

Customer Service Adaptability Communication Classroom Management Strategic Planning Teamwork Bilingual (English/Spanish) Work History

2020 - 2024 Barista Trainer

Starbucks

• Trained new partners on beverage quality, workflow, and store standards.

• Efficiently crafted 100+ drink recipes while maintaining a clean, organized workspace. Delivered high-quality customer service in drive-thru and café, keeping order times under 90 seconds.

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Supported café operations through restocking, dishwashing, and customer interaction.

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2016 - 2017 Teacher Assistant

Evergreen Elementary

Provided classroom support for kindergarten and 1st grade, including special education and inclusion classrooms.

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Assisted with instructional activities, classroom management, and student engagement.

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• Followed school policies to ensure student safety, and support learning goals. Helped teachers with behavior support, small-group activities, and one-on-one student assistance.

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Education

2025-01 A.S.: Biology

Bakersfield College

Continuing toward B.S. in Biology.

Interests

Hiking, Knitting, Reading, Live Music, Journaling

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