Customer-Cfocused Hospitality Professional with Admin Experience

JOANNA SAMUELS

Success District, Hopewell P.O., Hanover, Jamaica [876-***-****] [***************@*****.***]

Career Objective:

It is my intention to be hired by an organization that will act as a ladder to elevate me to gaining quality experience working in the fields of hospitality and tourism, as these exposures will positively impact my long-term professional goals.

Work History:

ITEL INTERNATIONAL – 38 Coconut Dr, Montego Bay (May 20, 2025 – Present)

Hotel Reservations Specialist

I specialize in booking hotel reservations for Hilton properties across different regions - Booking room & group reservations; processing payments to secure and guarantee the bookings; assisting guests with inquiries, and providing the best solutions.

ROYALTON NEGRIL – Norman Manley Boulevard, Negril (September 2024 – March 21, 2025)

Maintenance Coordinator's Assistant

Served as the Maintenance Coordinator’s Assistant, in filing documents; completing and following up with orders made; distributing work orders to team members; liaising with the Training, Accounts and People & Culture (HR) department; accept, log and close out maintenance requests; and data entry.

ISLAND YAH JUICES – Spur Tree, Manchester (2018 – 2022)

Administrative & Beverage Production Assistant

Assist (the manager/owner) with the purchasing of raw materials needed for production weekly and bi-weekly.

Complete the basic accounting of the business every month before letting our chartered accountants do the rest.

Assist in the weekly production of our juices.

Occasionally be responsible for paying our workers their wages.

Interact with our customers regarding any change in schedule, product quantity, etc.

Data entry and filing.

Education:

•University of the People, Pasadena, CA, USA [2021 – Present] - BSc. Business Administration

•Victor Dixon High School [2018 – 2019] - High School Diploma & 4 CSEC Subjects

•Savanna la mar High School [2014 – 2018] - 2 CSEC Subjects

Certificates:

•Heart NSTA – Quality Service Delivery [Completed, to be issued]

•Royalton Luxury Resorts (Negril) Training Certificate [Completed]

Special Attributes:

•Microsoft suite

•Customer service

•Initiative

•Accuracy

•Problem solving

•Integrity

•Diligence

•Time management

Reference(s) - UPON REQUEST.

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