Experienced Clerical & Customer Service Coordinator

Chantell Washington

Rockford, IL *****

********.************@*****.***

+1-779-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Scheduling Assistant

Advocate Home Health/Palliative Care-Oak Brook, IL July 2024 to July 2025

• Schedule, reschedule, and confirm patient appointments via phone, email, or electronic health record

(EHR) system.

• Coordinate provider calendars and clinic availability to optimize patient scheduling.

• Verify patient information, insurance coverage, and referral requirements prior to appointments.

• Communicate appointment changes or delays promptly to patients and staff.

• Maintain accurate records of all scheduling activity in the EHR.

• Collaborate with front desk, medical assistants, and clinical staff to ensure smooth patient visits.

• Answer incoming calls and assist with general inquiries in a professional and courteous manner.

• Follow HIPAA and clinic guidelines for handling confidential patient information. McDonalds Crew Trainer

McDonald's-Rockford, IL

March 2023 to March 2024

Assistant management in running front and back of house procedures for McDonald’s company Drive Thru Crew Trainer

McDonalds-Chicago, IL

October 2020 to March 2023

· Provided excellent customer service by greeting customers, taking food orders, recommending food items, and promoting special deals.

· Resolve customer issues and answer questions about offerings and purchasing options.

· Maintained compliance with company policies and procedures for food safety, sanitation, and quality.

· Received, stored, and stocked products.

· Cashier experience – collecting payments, ensuring proper change exchange.

· Manage drive thru operation; utilize computer system to enter orders, ensure order is correct, bag items, add napkins and condiments.

· Assisted new hires in becoming acclimated to McDonald’s and the drive thru process. Picker

Midwest Distribution Center-Chicago, IL

November 2018 to January 2019

· Collect items in vape warehouse from picking list for display table

· Ensure orders are correct with exact quantity, colors, and brands

·

Education

Diploma

John F. Kennedy Highschool

2013

Skills

• Order entry

• Cash register

• Procurement

• Customer Service

• Team Leadership

• Guest services

• Conflict management

• Food preparation

• Typing

• Leadership

• Sales

• Customer service

• Collaborative

• Adaptability and flexibility

• Cash handling

• Strong communication skills

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