Operations and Customer Service Leader with Logistics Expertise
Resume:
MARY H. RICHARDS
Romeoville, Illinois
E-Mail: ************@*****.***
OBJECTIVE
Seeking a challenging position in Customer Service, Distribution and/or Manufacturing, utilizing my leadership, interpersonal insight, planning and organizational skills.
EDUCATION
Purdue University: School of Technology, West Lafayette, IN
Associates of Science Degree in: Organizational Leadership and Supervision
Graduation Date: May of 2003
Overall GPA: 3.5
Applicable course work: Quality Control, Elements of Distribution, Problem Solving in Manufacturing, APICS: JIT Inventory Management, Supply Chain Management. Yellow Belt in Six Sigma.
EXPERIENCE
Neovia Logistics 3PL (Samsung Account) July 2006 to Nov 2024
Position: Customer Service/TM Supervisor
Duties: Oversee four sites (11 CSRs), to ensure we meet
and/or exceed our customer’s expectations. I am
the liaison between Neovia and Samsung, to ensure
orders ship out correctly and on time. Tracked KPIs
and presented them at the QBRs.
I use Microsoft, SAP and Kronos (time keeping).
Neovia Logistics (Samsung Account) Sept 2004 to July 2006
Position: Customer Service/TM Representative
Duties: Responsible for meeting our customers’ needs.
Process orders, track shipments, worked closely
with our Quality, Inventory, Returns and trans-
portation departments.
Donaldson Co. Inc. March 2001 to May 2003
Position: Production Scheduler (Frankfort, IN)
Duties: Responsible for meeting customers’ due dates,
with minimal set-ups and downtime. Worked
closely with Purchasers, Engineers & QC.
Determined overtime and work utilization.
Donaldson Co. Inc. May 1988 to March 2001
Position: Various, Data Entry clerk, Customer Service
Representative and Inventory Planner
Duties: I was promoted three times, in three years.
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