Senior Program Director Enterprise Solutions Delivery

RAIDA Y. DOUGLAS

Centreville, VA C: 678-***-**** Email: **********@*****.***

Professional Summary: Sr. Program Director

Strategic and results-oriented technology leader with deep experience delivering cloud-based solutions and optimizing IT operations for enterprise environments. Adept at driving strategic initiatives, streamlining service delivery, and leading high-impact programs that align with business priorities. Known for building strong executive partnerships and fostering innovation across complex, regulated organizations.

Skills & Qualifications

● Proven expertise in enterprise IT solutions, digital transformation, and cloud architecture implementation (AWS, Azure) to support organizational growth and innovation

● Skilled in IT Service Management (ITSM), process optimization, and developing scalable operational frameworks for improved performance and service delivery

● Strong background in governance, risk, and compliance (GRC), cybersecurity strategy, and implementing Zero Trust models to ensure secure and compliant environments

● Adept at strategic planning, portfolio management, and aligning technology initiatives with business goals to drive measurable outcomes

● Experienced in Agile methodologies, service delivery frameworks, and managing complex, cross-functional IT programs in dynamic environments

● Proficient in IT budgeting, cost optimization, business case development, and executive-level stakeholder engagement to support informed decision-making Professional Experience

Nucore Vision 2023 – Present

Vice President – Enterprise Solutions Delivery

● Provided strategic IT consulting to the National Credit Union Administration (NCUA) for six years and, after contract restructuring, transitioned to Nucore Vision.

● Assumed the role of VP of Enterprise Solutions Delivery at Nucore Vision and maintained billable consulting responsibilities at NCUA to ensure seamless continuity of service and program execution.

● Lead cross-functional teams of solution architects, engineers, project managers, analysts and operations support staff, to design and deliver critical infrastructure and services for federal, state, and local government clients and commercial entities.

● Developed and implemented standards for program management by establishing communities of practice focused on governance & oversight, templates and tools, risk management, resource management, performance monitoring and communications.

● Curated and maintained libraries with artifacts to support repeatable processes for program, project and portfolio management, solution architecture and design, requirements management, IT acquisitions, service transition and service support.

● Promoted organizational change management strategies to enhance adoption, improve performance, and align systems with evolving business and operational goals. Principal Consultant - Office of the Chief Information Officer (OCIO), National Credit Union Administration (NCUA)

● Advised executive leadership on technology strategy and governance while managing a $15M multi-cloud portfolio aligned with business goals.

● In support of the agency’s Zero Trust initiatives, I managed the migration from Active Directory Federation Services (ADFS) to MS EntraID. Executed the plan to modify the identity architecture and update conditional access policies and engaged with system owners and business stakeholders to document user aids prior to cutover.

● Developed and executed the plan to deploy Steel Cloud ConfigOS to automate processes related to maintaining CIS benchmark compliance consistent with the agency’s Zero Trust strategy.

● Led the implementation of Azure Virtual Solution (AVS) with Jetstream for disaster recovery to ensure Continuous Data Protection (CDP), to strengthen controls for network segmentation and to improve the integrity of the administration’s data during the replication and recovery process.

● Created the NCUA’s first High Value Assets (HVA) zero trust maturity scorecard to map system resilience to Cybersecurity and Infrastructure Security Agency’s (CISA) five pillars of Zero Trust.

Dynamo Technologies 2017 - 2023

Principal Consultant

● Served as a Principal Consultant at Dynamo Technologies, leading the Program Management Office. Developed PMO standards, hired and mentored project managers, business analysts and technical writers.

● Provided strategic IT consulting to the National Credit Union Administration (NCUA).

● Achieved 30% organic growth for a portfolio of contacts.

● Recognized by clients for long-term impact and trusted performance, contributing to agency priorities through evolving contract structures and expanded responsibilities. Sr. Program Manager – Office of the Chief Information Officer, National Credit Union Administration

● Managed $34M portfolio of programs for enterprise technology refreshes to end-user computing and data center environments, overseeing procurement, acquisitions, and implementation while mitigating risks and leading organizational change management efforts.

● Developed business cases, acquisition strategies, and Statements of Work (SOW), including RFIs, IGCEs, and technical specifications to support agency-wide IT modernization initiatives.

● Directed a team of 30 geographically dispersed consultants suporting the OCIO with program management, solution architecture, engineering, IT governance, and strategic advisory services, ensuring delivery within scope, schedule, and budget.

● Led key enterprise IT programs at NCUA, including cloud adoption strategy, M365 modernization and the Zero-Trust initiative, while facilitating cross-functional collaboration and executive-level stakeholder engagement.

Integrated Systems, Inc. 2016 - 2017

Principal Consultant

● Directed the program and project management community of practice. Established standards for client engagement with knowledge repositories of best practices for artifact development, project status reporting, project burn and risk/issues management.

● Directed cross-functional teams in areas such as systems engineering, cloud integration, cybersecurity, and IT service management to ensure successful project delivery.

● Contributed to business development. Developed technical/delivery approach for proposals. Sr. Program Manager Office of Information Technology, Securities and Exchange Commission

(SEC)

● Oversaw the Broker Dealer Risk Assessment transformation effort. Lead the project from initiation and planning through execution, ensuring proper resource allocation, milestone tracking, budget adherence, risk mitigation and continued alignment with strategic objectives.

● Served as the primary liaison between the consulting team and agency leadership, facilitating effective communication and consistent value delivery across all project phases.

● Transformed the legacy Systems Development Lifecycle (SDLC) into a modern, agile Service Delivery Framework (SDF), increasing operational efficiency and responsiveness.

● Led organizational change management efforts to drive adoption of new service delivery models, resulting in a 40% reduction in processing time for non-major IT initiatives. Principal Strategy Consultant - Office of the Chief Information Officer, Federal Emergency Management Agency (FEMA)

● Provided strategic oversight for IT budget planning, business case development, and alignment of investments with agency goals and mission objectives.

● Managed the preparation and submission of federal IT reporting requirements, ensuring compliance with OMB guidelines and regulatory standards.

● Led TechStat reviews and coordinated updates to the Federal IT Dashboard to support transparency, accountability, and informed decision-making.

● Collaborated with executive leadership and program stakeholders to optimize IT portfolio performance and strengthen investment governance.

● Developed business cases, procurement strategies, and technical documentation, supporting acquisitions and compliance with federal regulations and agency policies. Office of the Comptroller of the Currency (OCC) 2010

- 2015

Sr. IT Specialist – Federal

● Served as a federal employee leading the development of a five-year enterprise IT roadmap, aligning technology investments with business priorities and mission-critical objectives.

● Directed a team of sixty employees and contractors in agency-wide technology refreshes across endpoints, mobile devices, and data center infrastructure. Data Center modernization resulted in

$8M savings in facilities, disaster recovery and staffing costs. Re-engineered processes resulted in 25% productivity gains in the first year.

● Facilitated strategic planning workshops with business unit leaders, integrated emerging technologies such as cloud solutions, and secured funding through well-crafted business cases.

● Established IT governance frameworks and performance metrics to ensure accountability, track initiative progress, and maintain alignment with evolving organizational goals. BAE Systems 2007 - 2010

Configuration Management Program Manager

● Contributed ITIL subject matter expertise to support the strategic insourcing of IT Service Management (ITSM) functions from a third-party provider to internal BAE Systems operations.

● Led the organizational realignment work stream, training approximately 280 employees in ITIL Foundations with a 98% pass rate, and prepared enterprise IT staff for certification in key ITIL domains.

● Directed enterprise-wide configuration management initiatives, defining requirements for Maximo implementation and developing SOPs for change, configuration, and release management aligned with ITIL and CMMI Level III standards.

● Collaborated across departments to promote adoption of new ITSM procedures, streamline operations, and ensure compliance with industry best practices. Academic Credentials & Certifications

● English, Literary Studies – Hendrix College, Conway, AR

● Project Management Professional (PMP) – PMI

● Risk Management Professional (RMP) – PMI

● ITIL Service Manager – ITSM Academy

● AWS Certified Solutions Architect – Associate (Expected October 2025) References and supporting documentation upon request

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