Elevator, Forklift, and Customer Service Technician
Resume:
Derrick J. Thomas
Dallas, Tx. 75240
***************@*****.***
Experience:
AT& T Ft. Worth, Tx
Customer Service
As a customer service rep, I assist customers with tracking packages
And resolving inventory and delivery issues, and updating account
Information. I handle inquiries by phone and email, and inquire to
Ensure timely and accurate delivery responses. My goal was to
Provide clear communication, build trust and make every interaction
A positive one.
UPS Dallas, Tx
7/23 to 7/24
Customer Service
Responsible for answering and returning customer calls regarding
Payments and helping with non payments and collections calls, as
Well as restructuring payments for nonpayment for reasons of past
Due balance as well as loss of job or other reasons…..
Local 21 Elevator Union/ TK Elevator Arlington, Tx.
06/19 to 7/23
Elevator/Escalator build and repair
Have Installed elevators at Baylor, Texas Harris Regional, Medical City to name a few. Have done repairs and service calls on over 5 Amazon VRC’S. Install, service, repair elevator equipment in a timely manner. Help troubleshoot mechanical and electrical issues with my mechanic.
Do routine maintenance of all elevator and escalator equipment.
Shoppas Material Handling Ft. Worth, Tx.
06/16 to 06/19
Forklift Technician
Install all new electronics, mast, attachments and accessories
to new equipment. Trouble shoot for issues on units and repair.
Rebuild cylinders do brake and adjustments if needed
Do repairs on used units and rental units.
Darr Equipment Southlake, Tx
05/14 to 06/16
Forklift Technician
1 yr. of shop and 1 yr. pm field experience
Perform preventive maintenance of forklifts i.e. brakes, tires,
hoses, masts, attachments, tie rods, bearings, etc.
Fix electrical issues on lights, horns, accessories, etc.
Do service reports on all repairs and order parts as needed
Keep work area clean and safe
Train all new employees.
Education:
Decker College 1998 Louisville, KY
Hazmat Classes Dallas/Atlanta/Cincinnati
Certificate 95,96,97,98
Red Cross 2008 Louisville, KY-
Certificate in CPR
References: Available upon request
Contact this candidate