Quality Assurance Analyst with 15+ Years Experience

Katina C. McKinney

Miami, FL • 786-***-****• ******.********@*****.*** •

PROFESSIONAL SUMMARY

Quality Assurance Analyst with 15+ years of experience in software and hardware testing, QA automation, and systems validation across enterprise and consumer products. Skilled in manual and automated testing, database validation, and Agile/SCRUM collaboration. Experienced in providing customer support and issue resolution, ensuring user satisfaction through clear communication and technical expertise. Proven success in leading QA teams and test labs, improving product reliability, and reducing debugging cycles through effective test strategies. Experienced in eCommerce testing, ensuring seamless online shopping experiences through functional, integration, and end-to-end validation. Currently pursuing CompTIA Tech+, A+, Network+, and Security+ certifications to expand expertise into IT support and cybersecurity.

EDUCATION

BS/MS in Computer Science – Clark Atlanta University, Atlanta, GA

CERTIFICATIONS

CompTIA Tech+ (in progress)

CompTIA A+ (in progress)

CompTIA Network+ (in progress)

CompTIA Security+ (in progress)

CORE SKILLS

Quality Assurance Tools: JIRA, TestRail, ALM, Rally, QTest, QTrace, FitNesse, Bugmonster

Hardware & Networking: IBM, Dell, Compaq, SUN SPARCstation, USB/OTA software updates, system flashing

Databases & Languages: SQL Developer, HTML, C, Lisp, Pascal, Assembly

Operating Systems: Windows (XP–11), macOS, UNIX, Linux, OS/2, MS-DOS

Collaboration Platforms: Confluence, VMware, IBM WebSphere, Captivate, SABA LMS

Certifications (In Progress): CompTIA Tech+, A+, Network+, Security+

PROFESSIONAL EXPERIENCE

Ford – Sunrise, FL

Quality Assurance Analyst Aug 2019 – May 2025

Conducted manual testing of USB and OTA vehicle software updates, ensuring seamless functionality across hardware and applications.

Validated and configured hardware units for software flashing, reducing update failures.

Triaged automation test case runs, identifying root causes of defects and accelerating resolution.

Tracked progress and defect resolution in JIRA and TestRail to support Agile development.

Developed and implemented test plans to optimize process flow, improve testing and inspection procedures, and ensure products met design specifications and were defect-free.

Installed and operated testing equipment to uphold quality standards and reduce failure rates. Analyzed defect reports to identify trends and recommend corrective actions.

Motorola Solutions – Plantation, FL

Quality Assurance Analyst Jan 2019 – Aug 2019

Performed manual and compatibility testing on Android mobile devices, improving app reliability.

Executed SQL queries to validate database integrity during app testing.

Collaborated with developers, DBAs, and SCRUM teams to meet release deadlines and to resolve quality issues and implement effective solutions, contributing to continuous improvement efforts.

Sentry Data Systems – Deerfield Beach, FL

Quality Assurance Analyst Jun 2014 – Aug 2018

Served as QA lead on Agile team, performing web-based, API, and database testing.

Validated client data ingestion processes, improving product accuracy and reliability.

Streamlined test case management in JIRA, improving defect tracking efficiency.

Silverpop – Atlanta, GA

Quality Assurance Analyst Aug 2011 – Feb 2014

Developed test cases and FitNesse automation scripts for regression testing.

Conducted SQL-based data verification, improving test coverage.

Partnered with cross-functional teams to ensure timely product releases.

IBM – Atlanta, GA & Austin, TX

Courseware Engineer / Test Engineer / Software Engineer 1995 – 2011

Led QA efforts for internal and external web-based authoring tools and SCORM compliance.

Designed and tested multimedia components across OS/2, JavaOS, Lotus Smart Suite, QuickTime integrations.

Developed automated tools that reduced test reporting time by 40%.

Delivered accessibility-compliant web-based training for U.S. Navy and corporate clients.

Led QA team and managed the test lab and procedure.

Created elearning courses for customers on POS system.

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