Senior Process & Data Operations Specialist

Shrikanth Musam

Mobile: 809-***-**** **************@*****.***

CAREER OBJECTIVE:

Aiming to achieve a challenging & successful career, where I can make a significant contribution using my innovative ideas, knowledge, skills, and experience with the objective of development & growth of the organization.

PROFESSIONAL SUMMARY:

I work as a Senior Process Associate at Releasepoint Digital Private Limited, with expertise in financial operations and data processing. In my current role, I manage inventory processing, data verification, and Excel-based reporting, ensuring error-free outcomes and compliance with client guidelines. I have received"Quality Rockstar" awards for consistent performance and the "Best Performer 2022" award at Releasepoint & Wipro for outstanding achievements. My adaptability and commitment to quality drive my success, and I excel at handling team dynamics to meet and exceed performance metrics.

EMPLOYMENT DETAILS:

Working in Releasepoint Digital Private Limited., as a Senior Process Associate, from Apr ‘2023 to till now

Worked in Wipro ltd as a Senior Associate from 18th August 2021 to 20th Nov 2022

Worked in Cognizant technology solution as an Process Executive from 18th Dec 2018 to 8th Jan 2021.

Completed Vocational training at Lloyds metals & energy ltd year 2012-2013. Company: Releasepoint Digital Private Limited

Role: Senior Process Associate

Inventory received from onshore is processed via the Omnis tool, which processes orders according to the queue. Each queue has a different method for processing orders.

Our work involves retrieving company data, verifying facility specifics using internet database searches, and updating the information on our application sites.

This task includes analyzing and verifying data, cross-checking customer details at different stages, and sending requests.

We adhere to the guidelines and policies of clients and providers.

We ensure that all performance metrics are met on a daily basis.

Every document is thoroughly verified and double-checked before uploading information or documents.

Handled team effectively to meet daily target as per business requirement.

Responsible for ensuring an error free process with 100% accuracy

Generating Reports and dashboards in Excel based Company formats.

Processing financial information of customer into a software application, which in turn provide ratios and other vital information for further analysis.

Displayed flexibility by working in all shifts with varied business requirements and have always adapted to the situations.

Participation in the Process level errors discussion root causes analysis and preventative action activities.

Help the underwriter for faster processing of loans and ease the work of loan origination and working as a closing support of loan cycle

Company: Wipro ltd

Role: Senior Associate

Content Moderation are often tasked with monitoring user generated content like videos comments posts, and all Facebook media posts for offensive or inappropriate language or imagery. They might also be tasked with monitoring copyright contents.

Responded quickly to customer complaints about inappropriate content on site; deleted offending posts when necessary.

Reviewed and edited content for spelling, grammar, and punctuation errors before publishing to website.

Academic Qualification:

Master’s in Business Administration, Malla Reddy Institute of management, Hyderabad.

Achievements:

Achieved a ‘Quality Rockstar 2025’for the months of January and April in scoring the targets and meeting quality aspects.

Achieved a ‘Best Performer 2024’for the month of December in scoring the targetsand meeting quality aspects.

I hereby declare that all the details furnished above are true to the best of my knowledge and belief.

[Shrikanth Musam]

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