Team-Oriented Customer Service Specialist
Resume:
Lonnie Smith
**********@*****.***
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem-solving. Focused Collections Representative with a background in the consumer debt industry. Reliable, honest and committed to recovering debt that is rightfully owed. Expert in maintaining a friendly demeanor in even the most challenging of situations.
Work experience
Signify health Dallas Tx
06/2024 – present
Communicating with different members, setting up appointments for non evasive check ups being able to rebuttal to gain the attention of the member to set the appointment up metrics and appointments set the tone for a lasting outcome relationship with company.
Conduent Dallas Tx
Sales specialist
5/2022 – 1/20/2024
Working with Apple customers, assistant with sales phones, watches, and other accessories sold by Apple answering questions and helping resolve errors in their orders
Spectrum Dallas, TX
Collections Representative
11/2021- 03/2022
Advised debtors on payment options and set up payment plans.
Reasoned with customers and attempted to negotiate full balance payments.
Processed payments over phone and set up recurring drafts.
Arranged for debt repayment and established repayment schedule based on customer finances.
SWC Carrollton
Customer Service Representative
01/2020 – 10/2021
Assisted customers with making payments or establishing payment plans to bring accounts current.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Answered incoming telephone calls to provide store, products, and services information.
DFW Injury Clinic Mesquite, TX
Medical Assistant part-time
04/2018 – 08/2020
Filing charts, taking patients to rooms for treatment massaging their area of pain, and scheduling appointments
South Loop 12 Clinic
05/2017 – 03/2019
Scanning/filing/ inputting immunization information, setting up appointments, checking vital signs, and inputting notes in computer system for patients' charts
Nielsen Dallas, Tx
Research interviewer
10/2015 - 06/2016
Gathered and verified all required customer information for tracking purposes
Help get Clients to join Nielsen team.
Top rank production
Bright House Cable Dallas Dallas, TX
Customer Service
03/2014 - 06/2015
Outbound calls taking in 200 calls a day,
Receiving payments, & helping customers get the best service.
Tele-performance Dallas, TX
customer service call center
09/2012 - 01/2014
Described products to customers and accurately explained details and care of merchandise
Provided an elevated customer experience to generate a loyal client
Education and Training
Prairie View A&M University Aug 04 – Dec 08
Major: Bachelor's social work
Prairie View, Texas
Concorde May 05- Jan 06
Studies: Medical Assistant
Grandparent Texas
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