Emerging Customer Service Professional in Telecommunications/Admin.
Resume:
Joz’Lynn S. Brown
**** ******* ****** ***. **, Cleveland, OH 44102
*************@*****.***
SUMMARY
Well organized individual with strong analytical thinking skills who is looking for entry-level telecommunications or administrative work-related employment. Strong interpersonal skills, and trustworthy with maintaining confidentiality. Known for taking business duties seriously and having compassion for others. Logical, strong observer who enjoys thinking and learning new things.
SKILLS
Microsoft Office 365 Verbal Communication Active Listening
Writing Organization Cultural Competence
Reporting Empathy Integrity
Customer Service Problem Solving Adaptability
EDUCATION
Cuyahoga Community College, Cleveland, OH
Associate of Arts Degree—Graduation—December 2018
Related Coursework: Social Psychology, Introduction to Women’s Studies, Life Span Development, Introductory Sociology, Dating/Intimate Relationships, Social Problems, Sociology of Gender, and Fundamental-Interpersonal Communications.
EXPERIENCE
Ajax Commercial Cleaning Inc./Scioto Services, Cuyahoga Falls & Middleburg Heights, OH July 2019-Present
Janitor
Provide customer service by cleaning behind customers at a local branch library.
Perform general cleaning services in a timely, professional manner.
NAMI Greater Cleveland, Cleveland, OH December 2023-May 2024
Helpline Volunteer
Offered information, support and resources to people looking for assistance regarding living with mental illness.
Respectfully and effectively responded to phone calls, emails and live chat inquiries to NAMI Greater Cleveland Helpline service.
Maintained the privacy of people who contacted the helpline by keeping their sensitive, private and personal information confidential.
Completed data collection and recordkeeping tasks in a correct, and prompt manner.
Maintained a high level of energy and enthusiasm for NAMI and NAMI Greater Cleveland’s mission and purpose.
Demonstrated a positive, professional demeanor with NAMI Greater Cleveland community partners, staff, and other volunteers at all times.
Respected, related to and stood for the interests of persons with mental illness and their family members.
Respected the values, norms and customs of diverse populations and cultures.
The Home Depot, Euclid, OH April 2016 – September 2017
Garden Center Retail Sales Associate
Provided customer service by responding to questions concerning plant selection and care which increased sales.
•Assisted in inventory maintenance providing easy access to customers and an inviting environment.
Wickliffe Country Place, Wickliffe, OH August 2013 – July 2015
Dietary Aide
Prepared food according to patient request and medical needs in an accurate and timely manner.
Maintained patient dining areas and performed tasks with efficiency to ensure quality patient care.
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