Multitalented Administrative and Customer Service Professional

MELISSA GONZALES

Seeking a position in an organization where can launch my career and work towards building a

solid skill set. am a hard-working individual looking for a challenging position where can

showcase my skills and contribute to the organization's growth.

EXPERIENCE.

IHSS, 2013-current

* Meal preparation, shopping for groceries, take recipient to medical appointments, help

recipient take all medications necessary.

Self-Employed, Stay-at-Home Mom, 2021- Present

* Manage household expenses, creating detailed, adequate budgets.

* Support multiple competing needs, schedules, and priorities, overseeing the needs and tasks

of multiple individuals to maintain the best outcomes.

* Create and coordinate a detailed calendar of activities and events, including academic

deadlines, travel, and appointments/meetings.

Floor and Décor, Clerk 2019/2021

Provided customer service and exceeded customer expectations when assisting customers.

* Maintained the in-stock condition of assigned areas and ensured it was clean, shoppable,

and safe.

Worked in cooperation with management and team members to achieve sales goals.

Processed customers at checkout using a point of sale (POS) system.

* Processed customer refunds and exchanges according to established guidelines.

* Followed established cash, check, and credit card acceptance procedures.

* Created price tags and merchandise signs. Stocked, tagged, and displayed

Walmart Fulfillment Center, Office Clerk 2017/2019

* Provided clerical/administrative support by generating and maintaining forms, reports, and

logs via computerized management software; performed weekly inventory; tracked financial

transactions; and communicated with suppliers regarding equipment warranties.

Clerical duties (e.g., filing, keying, faxing), entering, and extracting data from multiple

systems. Use of computer applications required.

Education, Graduated 2007 Jurupa Valley high school

References: Jessica Brown Former manager- 951-***-****

Anabel Rodriguez Former Co-worker -909-***-****

Lizabeth Orozco Friend - 909-***-****

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