Operations Leader and IT Support Specialist

Hugh Riley Jr.

Park Forest, *****, United States, 312-***-****, ***********@*****.***

Summary

Dynamic hardworking Supervisor with over 20 years of experience in diverse environments. Proven ability to train and lead teams while enhancing operational efficiency, as demonstrated by successfully running daily operations and training new employees. Strong organizational and problem-solving skills, complemented by expertise in information technology and end user support. Committed to driving employee performance and client satisfaction, while making contributions that align with company goals.

Work Experience

04/2023 –

Front Desk Lead/Management Support, Hilton Garden Inn Tinley Park, USA

Facilitated seamless check-in and check-out processes for guests. Reconciled customer and business accounts by generating and analyzing daily reports. Trained new employees on all aspects of the PEP hospitality software utilized by Hilton. Ensured that team members were well-versed in all company policies and procedures. 01/2011 – 12/2016

System Analyst/Production Support, Chicago Tribune Company Chicago, USA

Guaranteed operational fluency of newspaper-related production machines. Cultivated relationships with clients and vendors through effective communication. Executed routine scheduled maintenance on critical systems to ensure reliability. Developed user training materials and documentation for support staff. 01/1996 – 12/2011

Information Technology Computer Technician/Network Support, Chicago Sun-Times Chicago, USA

Oversaw user access and resolved desktop-related issues efficiently. Installed and configured various applications while reviewing system logs. Monitored internet activities and managed antivirus protocols to safeguard systems. Coordinated the stability and reliability of newspaper information systems. Supported the establishment and adherence to Sarbanes/Oxley compliance policies. Authored policies and standards that enhanced job performance across teams. Education

05/2000 – 02/2001

PRAIRIE STATE COLLEGE

Certificate, Information Technology

Chicago Heights, USA

Skills

LAN/WAN Administration Quality Assurance

HP Printers Microsoft Office Product Expert

Windows Server MS Exchange Server

Customer Support Ghost and Acronis Imaging Software Staff Development Active Directory

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