Multifaceted Customer Service Professional with Tech Support
Resume:
Irez Reyes
Mineral Wells, TX *****
*********@*****.***
Work Experience
Customer Service Representative
Connexus Resource Group-Mineral Wells, TX
December 2024 to Present
I help with campaigns they need help with as a CSR or tech support tier 1. I guide clients with trouble shooting or help transfer them to right place.
Customer Service Representative
REFERRAL, SAFELITE-Mineral-Wells, TX
February 2024 to December 2024
I would take inbound calls and help clients with filing a glass claim with their insurance and also finding then a shop to schedule appointments.
Work From Home Agent
Sykes Work from Home-Denver, CO
June 2022 to February 2024
• Tech agent and will be taking customer service calls Server/manager
Delicia Express-Mineral-Wells, TX
December 2021 to May 2022
• seat the customers with menus and chips and salsa
• I take drink and food order
• I also cash them out
• I clean, restock and make sure everything ready for the next shift Ops Manager
Dollar Tree-Mineral Wells-TX
May 2021 to August 2021
I open the store count safe add registers to drawers. I check everything make sure store in good shape to open! I stock freight and front face and do recovery of the store! I also do deposits to take to bank! I also close which I close the system down! I also help cashier to back up my cashier for the day and give excellent customer service so the customers feel welcomed. Sales Representative and Customer Service
Omaha Steaks-Omaha, NE
November 2020 to April 2021
• I took inbounds and took orders for the sales and upsell ed items.
• customer Service Rep also I did claims, helped with orders that needed be fixed.
• I also did emails and answered them
• Answered product and service related questions
• Managed customer escalations
• Provided outstanding customer service
• Made outbound calls to prospective customers
• Identified sales opportunities and acted on leads Crew Member/Cook/Cashier/Customer Service
Hickey's Dairy Queen-Mineral Wells-TX
April 2019 to November 2020
I take orders. I make drinks ice cream timely manner. I rotate with girls to cook. I work the cash register and greet my customers so they feel welcomed.
Cook/Prep
Cotton Patch Cafe, LLC-Spring, TX
September 2018 to April 2019
I made rolls prepped food for the next day. Kept up with line for food.. cleaned
• Set prep station
• Washed, peeled and prepared ingredients for a commercial kitchen
• Ensured proper food handling standards
• Basic kitchen serving duties
Shift Manager
Kessler Wal, LLC.-Spring, TX
October 2017 to July 2018
I was in charge of the store running smoothly. And closing out the safe n doing deposit taking to bank. Cleaning and helping.
McDonalds Manager
Education
High school diploma
Skills
• Communication Skills
• Windows
• Customer service
• Microsoft Excel
• Restaurant Experience
• Administrative Experience
• Call center
• Supervising Experience
• Food Preparation
• Sales
• Meal Preparation
• Data entry
• Busser
• Restaurant Management
• Pricing
• Cashiering
• Kitchen Management Experience
• Food Handling
• Microsoft Word
• Retail Sales
• Customer support
• Cooking
• Management
• Inventory Control
• Microsoft Office
• Typing
• Cleaning Experience
• Computer skills
• Salesforce
• Spanish
• Serving Experience
• Outbound Sales
• Kitchen Experience
• Phone etiquette
• Upselling
• Culinary Experience
• Host/Hostess
• Food Safety
• POS
• Food Production
• Cash Handling
• Shift Management
• CRM software
• Organizational Skills
• Merchandising
• Food Service
• English
Certifications and Licenses
Food Handler Certification
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