Financial Services Fraud & Compliance Expert

Sara E. Perez

*****.******@*****.*** Cell: 980-***-****)-Kannapolis, NC

Professional Profile

A highly qualified, professional results-oriented Financial Services Professional with over 10 years of diversified experience. Top performer with track record of consistently meeting or exceeding goals and customer expectations. Skilled at working in a fast-paced environment, effectively assessing process risks, evaluating business processes including identifying and evaluating the design of controls, executing and documenting audit tests. Essential with managing multiple assignments with minimal supervision. Team player with polished communication skills, verbal, written, interpersonal, presentations, and rapport building. Proficient in all Microsoft Applications specializing in Word, PowerPoint and Excel..

Areas of expertise include:

Research & Analysis

Team Building & Motivation

Fraud Investigation

Digital Forensics

Policy & Procedure Development

Resolution Specialist

Risk Management

Training & Coaching (SME)

Special Projects

Team Work Driven

Financial Services & Products

Regulatory Compliance

Education

Bachelor’s degree

Johnson and Wales – GPA: 4.0

High School Diploma

Freehold Township High School – Freehold, NJ

Awards and Achievements

Wells Fargo: Top Performer in Everyday Banking for 6 years

Wells Fargo: Recipient of highest honor offered by Everyday Banking the Gold Coin

Professional Experience & Achievements

Wells Fargo & Co

Senior Fraud and Claims Operations Specialist ATO/OFD 2022-Present

• Analyze calls that come into multiple channels to Wells Fargo Contact Centers by verifying through voice comparison tools to reduce impact of client impersonators and potential fraud rings.

• Review client transaction patterns, online banking activity and profile changes that can indicate possible account take over through virtual and call center channels.

• Assist on new systems pilots for the business and provide feedback to the originators of the pilots.

• Identify fraud trends, then research and execute new techniques to identify financial crimes activities.

Wells Fargo & Co

Associate Customer Success Representative 2016-2022

• Took phone calls in a fast paced environment to assist our clients with their everyday banking needs.

• Assisted clients with filing Fraud and Non Fraud Claims

• Assisted clients with enrolling in online banking, check their balances, review accounts.

• Assisted clients with Bill Pay payments and setting up Bill Pay payees.

• Assisted clients with online transfers and money movements.

System Knowledge

Universal Workstation, Pindrop, Lexis Nexis, CIV, Hogan/FDR Mainframe, Microsoft Office, Prevent, Actimize, NICE, CCM

References upon request

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