Team Lead - Customer Service Manager at Walmart

* Trained new employees.

* Crossed train at a different location and share job responsibilities.

COMPANY: Walmart. From 06/16/2016 -10/8/2024

LOCATION: 75 North broad way, Chula Vista, CA 91910

POSITION: Team Lead/Customer Services Manager

DUTIES

Supervised a team of over 46 employees.

Maintained the daily schedule to ensure complete coverage of our customer base.

Ensured customer satisfaction by greeting them, answering their questions, and providing

information on policies and procedures. Conducted daily cash audits, identifying and

resolving discrepancies to maintain accurate cash balances. Prepared and reviewed

detailed bank deposit slips for all cash and check transactions, ensuring proper coding

and reconciliation.

Managed a high volume of preferred customer cash and check transactions with a focus

on accuracy and customer service. Successfully identified and reported potential

fraudulent transactions, adhering to company guidelines.

Accurately counted cash receipts at the end of each shift, meticulously balancing cash

drawer cash counts with 100% accuracy. Cashed checks and paid out money after

verifying that names and signatures were correct, that written and numerical amounts

agreed, and that accounts had sufficient funds. Customer transactions included sending

money, receiving money, picking up money, and processing money orders. Customer

transactions included sending money, receiving money, picking up money, and

processing money orders. Processed customer bill payments and wire transfers via

MoneyGram, Ria, and Western Union. Processed all sales transactions accurately and ina

timely manner. Refunded online and in-store purchases back to customers. Tracked

receipts, employee hours, and inventory movements. Delivered consistent training and

close mentoring support to front-end employees in operations and customer service

strategies.

Organized all registers, ensuring each register had cleaning supplies at the front end.

Collected all carts to the cart reel.

Inspected equipment and conducted basic repairs to keep the machinery operational.

EDUCATION EDUCATION

High School Diploma Riverside College, Bacolod City

Rafael B. Lacson Memorial High School Bachelor of Science in Nursing

Philippines - 2006 Philippines-2006-2007

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