Non-Profit Founder Seeking Flexible, Full-Time/Contract Roles
Resume:
Shonna Walls
Phoenix, AZ *****
****************@*****.***
Professional Summary
In search of full-time temporary or contract employment in phoenix az for remote employment can start immediately able to work any shift holidays and weekends can also demonstrate critical thinking skills leadership and diversity
Authorized to work in the US for any employer
Work Experience
Non-Profit Founder
She Supports She Phoenix Incorporated-Phoenix, AZ
December 2023 to Present
• Advocated for clients' rights and needs within the community, ensuring access to necessary support systems
• Assisted clients in navigating complex government assistance programs, such as Medicaid or SNAP
• Conducted home visits to assess living conditions and provide support to families in crisis situations
• Facilitated support groups for individuals dealing with trauma, addiction, or mental health challenges
• Implemented evidence-based interventions to address specific client needs and promote positive outcomes
• Maintained accurate documentation of client progress, treatment plans, and case management activities
• Coordinated referrals to external agencies or specialists when additional services were required
• Provided crisis intervention services during emergencies or critical incidents affecting clients' well-being
• Participated in regular supervision meetings with colleagues to discuss cases and receive guidance on best practices
• Delivered culturally sensitive care by adapting interventions according to each client's background
• Assessed risk factors related to child abuse or neglect allegations through comprehensive interviews
• Worked closely with law enforcement agencies during investigations involving vulnerable populations
• Developed partnerships with local organizations and community leaders to enhance service delivery options
• Provided educational workshops on topics such as parenting skills, stress management, or conflict resolution
• Counseled individuals struggling with substance abuse issues using evidence-based therapeutic techniques
• Aided homeless individuals by connecting them with housing resources and facilitating access to basic necessities
• Conducted assessments to determine eligibility for government assistance programs or disability benefits
Private Duty Home Care Nurse
N/A-Phoenix, AZ
April 2019 to March 2024
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with activities of daily living (ADLs) such as bathing, grooming, dressing, and toileting
• Administered medications according to prescribed schedules and documented patient responses
• Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen saturation levels
• Managed medical equipment and supplies inventory to ensure availability for patient needs
• Collaborated with healthcare professionals to develop and implement individualized care plans for patients
• Documented patient observations accurately and timely in accordance with established protocols
• Provided emotional support to patients and their families during challenging times
• Assisted with mobility tasks such as transferring from bed to wheelchair or vice versa safely
• Performed light housekeeping duties including cleaning, laundry, meal preparation, and grocery shopping for clients
• Escorted patients to medical appointments or social outings while ensuring their safety at all times
• Responded promptly to emergency situations by following established protocols for first aid procedures
• Maintained a clean and organized environment in the client's home to promote health and safety standards
• Ensured compliance with infection control practices by following proper hand hygiene techniques
• Supported individuals with cognitive impairments through engaging activities that stimulated mental acuity
• Assisted clients in managing chronic conditions such as diabetes or hypertension through medication reminders
• Demonstrated empathy towards clients' emotional needs while maintaining professional boundaries
• Closely monitored changes in patients' condition or behavior and reported any concerns to the appropriate healthcare professionals
• Assisted with end-of-life care, ensuring comfort and dignity for patients and their families Insurance Specialist
Mckesson-Scottsdale, AZ
February 2021 to August 2022
• Processed insurance claims for clients, ensuring accuracy and adherence to company policies
• Reviewed insurance applications and documents for completeness and compliance with underwriting guidelines
• Provided excellent customer service by promptly responding to client inquiries and resolving issues
• Maintained a high level of knowledge regarding various insurance products, industry trends, and regulatory changes
• Conducted thorough investigations into potential fraudulent claims, gathering evidence and working closely with law enforcement agencies when necessary
• Developed strong relationships with insurance carriers to negotiate favorable terms for clients' policies
• Created detailed reports on claim settlements, including payment amounts, deductibles, and coverage limits
• Maintained accurate records of all interactions with clients, including phone calls, emails, and in-person meetings
• Utilized CRM software to track client interactions, manage leads, and generate reports Insurance Specialist
Apex staffing-Scottsdale, AZ
June 2018 to April 2020
• Reviewed insurance applications and documents for completeness and compliance with underwriting guidelines
• Assisted clients in selecting appropriate insurance coverage based on their needs and budget
• Provided excellent customer service by promptly responding to client inquiries and resolving issues
• Maintained a high level of knowledge regarding various insurance products, industry trends, and regulatory changes
• Created detailed reports on claim settlements, including payment amounts, deductibles, and coverage limits
• Trained new team members on company policies, procedures, and software systems used in the insurance industry
• Maintained accurate records of all interactions with clients, including phone calls, emails, and in-person meetings
Medical Dispatch
Martin luther king Hospital-Los Angeles, CA
March 2015 to August 2017
• Maintained accurate records of all incoming and outgoing shipments, ensuring timely delivery
• Responded to customer inquiries regarding shipment status, providing updates and resolving issues
• Managed communication between drivers, customers, and internal departments to ensure smooth operations
• Implemented an efficient routing system that reduced delivery time by XX%
• Monitored GPS tracking systems to track vehicle locations and provide real-time updates to customers
• Performed data entry tasks accurately and efficiently, maintaining up-to-date records of shipments in the database
• Supported the billing department by verifying invoices against delivery records before processing payments
• Ensured compliance with transportation regulations by staying updated on industry standards Triage Nurse
Martin luther king Medical Center-Los Angeles, CA
June 2014 to March 2017
• Performed rapid assessment and prioritization of patients in the emergency department, ensuring timely and appropriate care
• Collaborated with healthcare team to determine patient acuity levels and assign appropriate resources for optimal patient outcomes
• Utilized critical thinking skills to identify potential life-threatening conditions and initiate immediate interventions
• Assessed vital signs, collected medical history, and conducted physical examinations to gather comprehensive patient information
• Administered medications, treatments, and procedures as directed by physicians or advanced practice providers
• Managed multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment
• Documented accurate and concise triage notes in electronic health records (EHR) system for continuity of care
• Responded promptly to emergencies within the hospital setting according to established protocols
• Coordinated transfers of critically ill patients between different units or facilities when necessary
• Closely monitored waiting room area for changes in patient condition that may require immediate intervention
• Identified potential cases requiring isolation precautions based on presenting symptoms or travel history
• Educated patients about their conditions, treatment options, self-care strategies, and follow-up instructions
Benefits Verification Specialist
Los Angeles County Department of Human Services-Los Angeles, CA July 2016 to January 2017
• Conducted thorough benefit verifications for patients, ensuring accurate and up-to-date insurance coverage information
• Collaborated with healthcare providers to obtain necessary documentation and complete the verification process in a timely manner
• Maintained detailed records of all benefit verifications, including insurance details, copayment amounts, and coverage limitations
• Identified discrepancies or errors in insurance information and worked closely with patients and insurance companies to resolve issues
• Achieved an average turnaround time of XX hours for completing benefit verifications, meeting or exceeding departmental targets
• Provided excellent customer service by promptly responding to inquiries from patients regarding their insurance coverage and benefits
• Closely monitored changes in insurance policies and communicated updates to relevant stakeholders within the organization
• Developed strong relationships with insurance company representatives to facilitate smooth communication during the verification process
• Assisted in training new team members on benefit verification procedures, ensuring consistent quality standards across the department
• Demonstrated exceptional attention to detail when reviewing complex policy documents and interpreting coverage terms accurately
• Maintained strict confidentiality of patient information according to HIPAA regulations throughout the benefit verification process
• Liaised between patients, healthcare providers, and insurers to resolve claim denials related to incorrect or incomplete benefit information
• Managed a high volume of incoming calls from patients seeking clarification about their benefits or resolving issues related to claims
• Collaborated with medical billing team members to identify potential areas where benefit verification processes could be streamlined
• Assisted patients in understanding their financial responsibilities by explaining copayments, deductibles, and out-of-pocket expenses
• Provided support to the pre-authorization team by verifying patient benefits prior to scheduling medical procedures or treatments
Direct Care Supervisor
Synergy Home Healthcare-Phoenix, AZ
August 2003 to February 2007
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans that addressed the unique needs of each patient
• Monitored and evaluated the performance of staff members, providing regular feedback and coaching to ensure adherence to quality standards
• Managed caseloads of XX patients, ensuring timely assessments, treatment planning, and coordination of care services
• Led weekly team meetings to discuss cases, review progress notes, and address any challenges or concerns related to patient care
• Maintained accurate documentation of all client interactions according to regulatory requirements and agency policies
• Participated in strategic planning activities to identify opportunities for program growth and expansion within the community
• Provided crisis intervention services as needed, ensuring immediate access to appropriate resources for individuals experiencing acute mental health crises
• Developed strong relationships with referral sources such as physicians, social workers, schools, and other community agencies to facilitate seamless transitions between levels of care for clients Education
Bachelors of Behavioral Health Science (Some College) Grand Canyon University-Phoenix, AZ
February 2025 to Present
High School
Glendale High School-Glendale, AZ
May 1999 to May 2002
Skills
• Solution-focused brief therapy (SFBT)
• Working with people with developmental disabilities (10+ years)
• Assisted living
• Working with people with disabilities
• Employee relations
• Benefits administration
• Supplier management
• Employee attendance management
• Medication administration
• Attention to detail
• Trauma informed care (3 years)
• Management
• VolunteerHub
• Data management
• Safety plans
• NextGen
• Social worker experience
• Case worker experience
• Cooking
• Medical administrative support
• Patient service
• Documentation review
• Utilization data reporting
• Customer support experience within healthcare industry
• Microsoft Office
• EMR systems
• Emergency dispatch experience
• Technical Proficiency
• Customer relationship building
• Outpatient clinic experience
• Medical insurance appeals management
• Dispatching
• HRIS
• Quality control
• Working with couples
• Group home experience
• Experience with individuals with substance use disorders
• Outbound calling
• Analytics
• Utilization management
• Customer relationship management
• Medicare
• Critical thinking
• Purchasing
• Hospital experience
• Medical collection
• Slack
• Mental health facility experience
• Trauma counseling
• Vital signs
• Family systems therapy
• Resource utilization in healthcare
• Phone triage
• Medical receptionist
• Intake
• Managing social services clients - Largest number of social services clients managed simultaneously
(11-25 clients)
• Senior care
• ICU experience
• Skilled nursing facility experience
• Medical billing
• Community outreach
• Multitasking
• Teamwork
• Data reporting
• Medical terminology
• Motivational interviewing
• Conflict management
• Administrative tasks
• Crisis (3 years)
• VolunteerLocal
• Managing care facility teams
• Caregiving documentation requirements
• Maintaining patient confidentiality
• Insurance prior authorization
• Applied behavior analysis
• Materials management in logistics
• Client services
• Customer support (10+ years)
• Human resources - Human resources experience (3-5 years)
• Case management
• Windows
• Disciplinary action management
• Social services supervisor experience
• Computer skills
• Victims of domestic violence support
• Schedule management
• Document review (document control)
• Crisis intervention
• Workday
• Workplace incident investigation
• ADP Workforce Now
• Recruiting
• Excel data analysis
• Leadership
• Critical care experience
• Computer operation
• Organizational skills
• Microsoft Excel
• Electronic health records (EHR) management
• Managing human resources teams - Largest human resources team managed (11-20 members)
• Remote patient monitoring
• Hospice experience
• Working with people experiencing homelessness
• EMR/EHR
• Working with families
• Appeals
• Managed care
• Experience in non-profits
• Google Workspace
• Interpersonal skills
• Data interpretation
• Telehealth experience
• Typing
• Group counseling
• Camp
• Clinical information systems
• Employee onboarding
• Administrative experience
• Public speaking
• Paylocity
• Volunteer management
• Campus recruitment
• Mental health counseling
• Social work
• Grief counseling
• Cognitive behavioral therapy
• Discharge planning
• Multi-line phone systems
• Customer communication
• Alzheimer's care
• Career counseling
• Training & development
• Recruitment and selection
• Social services - Social services experience (1-2 years)
• Continuous improvement
• Direct care (10+ years)
• Epic
• Caregiving (10+ years)
• Disability insurance management
• Outpatient
• Behavior management
• Resident's rights
• Employee counseling
• Clinic experience
• Productivity software
• Medical office experience
• Addiction counseling
• Utilization compliance monitoring
• Customer service
• Ophthalmology
• Social services program coordinator experience
• Experience with individuals with mental health conditions
• Employee assistance program management
• Supply chain
• Employee grievance management
• Smartsheet
• Talent management
• BambooHR
• Employee offboarding
• Microsoft PowerPoint
• Microsoft Word
• Accessibility initiatives
• Employee grievances
• Employee data management
• Phone etiquette
• Nursing
• Working with adult populations
• Home health
• Call center experience
• Payroll
• Billing software
• Achieving HIPAA compliance
• Physiological medical terminology
• Rehabilitation center experience
• Nursing home experience
• In-home healthcare experience
• Word processing
• Supervising experience
• Time management
• Microsoft Outlook
• Urology
• Salesforce
• Supply chain experience within healthcare industry
• Supply chain management
• Patient care
• Account management
• School experience
• Conducting community outreach projects - Largest number of community outreach programs conducted yearly (3-5 projects)
• Acute care
• Microsoft 365 proficiency
• Project coordination
• SharePoint
• Surgery
• Managing social services teams - Largest social services team managed (6-10 team members)
• Insurance claim appeals processing
• Individual counseling
• Communication skills
• Crisis intervention counseling
• English
Languages
• English
Certifications and Licenses
CPR Certification
Groups
AZ IMPACT FOR GOOD
December 2023 to Present
I am a Nonprofit Founder, my Organization is has joined this Nonprofit group. Grant writing, advocating, and Crisis Services.
ARIZONA COALITION AGAINT DOMESTIC VIOLENCE AND SEXUAL ABUSE. December 2023 to Present
Survivor Member as well as a Nonprofit organization member. Additional Information
Gaps in Employment are due to relocation back to Arizona, catching Covid 3 times, and School.
Contact this candidate