Property Manager & Customer Solutions Specialist

COLE GOSSETT

*** *. ******* **. #*** LOS ANGELES, 90005 • 248-***-**** • ************@*****.***

PROFESSIONAL EXPERIENCE

EMPIRE WEST GROUP

PORTFOLIO MANAGER DECEMBER 2022 - CURRENT

● Advertising and Leasing: Marketing vacant properties, conducting property showings, screening potential tenants, and executing lease agreements.

● Rent Collection: Monitoring rent payments, ensuring timely collections, and implementing appropriate measures in case of late or non-payment.

● Budgeting and Financial Management: Developing and managing property budgets, analyzing financial reports, and making strategic decisions to optimize property performance and profitability.

● Tenant Relations: Managing tenant inquiries, concerns, and complaints, and striving to maintain positive relationships with tenants to ensure satisfaction and reduce turnover.

● Record-Keeping and Reporting: Maintaining accurate records of property activities, financial transactions, and tenant interactions, and providing regular reports to property owners

● Legal Compliance: Staying up-to-date with local and federal housing laws, regulations, and zoning ordinances to ensure the property's compliance and protect both the owner and tenants.

● Property Maintenance: Overseeing and coordinating all aspects of property maintenance, including repairs, renovations, and regular inspections to ensure properties are well-maintained and in compliance with safety regulations.

APPLE INC

PRODUCT ZONE SPECIALIST 2021- 2022

● Product Knowledge: Demonstrate an in-depth understanding of Apple's products, including iPhones, iPads, MacBooks, Apple Watch, and other hardware and software offerings.

● Customer Engagement: Engage with customers in a friendly and knowledgeable manner to address their questions, provide product recommendations, and guide them through the buying process.

● Problem Solving: Assist customers in troubleshooting issues with their Apple devices and finding appropriate solutions, which may include providing technical support or directing them to the correct resources.

● Sales Support: Collaborate with sales teams to drive product knowledge and provide expertise during sales presentations and events. Executing sales in a timely matter, while ensuring all they’re needs were met

● Collaborate with Teams: Work closely with cross-functional teams, including marketing, engineering, and customer support, to ensure a cohesive customer experience across all touchpoints. Empowering co workers, assisting sales when needed, showing support/ recognition

● Assisting Back Operations: Ensuring the stockroom has support (order pick ups, online orders, requests from Specialists)

SPRINT

SALES CONSULTANT 2019 - 2021

● Sales Presentations: Conduct effective sales presentations to showcase the features and benefits of Sprint's products and services, tailored to meet each customer's requirements.

● Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell products and services to enhance the customer's overall experience and increase revenue.

● Contract and Agreement Handling: Explain contract terms, pricing, and agreement details clearly to customers and ensure all necessary paperwork is completed accurately.

● Technical Support: Provide basic technical support to customers, such as assisting with device setup, troubleshooting common issues, and explaining software functionalities.

● Customer Engagement: Greet and engage with customers in a friendly and approachable manner, actively listening to their needs and preferences.

● Customer Follow-Up: Follow up with customers after their purchase to ensure satisfaction, address any concerns, and offer assistance with additional services or accessories. ADDITIONAL SKILLS

● Proficient in iWork (Numbers, Keynote, Pages) and Microsoft Office (Excel, Word, Powerpoint)

● Skillful with Adobe Illustrator, Lightroom, and Photoshop

● Decently skilled with power tools; Power Drill, Table Saw, Jig saw, Circular saw, and very handy

● High standard of integrity, honesty & professionalism

● Conveying technical competence combined with dependability & loyalty

● Constantly finding new & better ways of performing job duties

● View problems as opportunities to learn

● Excellent customer service & communication

● Critical thinking & decision making

● Encourage open communication to achieve mutual understandings within Co-workers, suppliers

& customers

EDUCATION

BLOOMFIELD HILLS HIGH SCHOOL

CLASS OF 2018

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