Customer-Focused Service Specialist with Strong Communication

TATYANA ROSARIO

Kissimmee, FL *****

407-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Experienced with customer interactions, effective communication, and problem- solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations. SKILLS

• Strong negotiation skills

• Cross-selling techniques

• Up-selling strategies

• Customer service

• Multitasking and organization

• Critical thinking

• Adaptability and flexibility

WORK HISTORY

03/2022 to 05/2023 Agent Services Representative

Apple One Call Center – Orlando, FL

Provided assistance to customers regarding account information, billing inquiries, and technical support.

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• Resolved customer complaints by investigating issues and providing solutions Monitored customer service queues to ensure all requests were handled promptly and efficiently.

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• Adhered to company policies and procedures for handling outbound calls 10/2020 to 02/2022 Collections Agent

Concentrix – LakeMary, FL

Interviewed customers to obtain financial information, payment history and other relevant details.

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• Researched customer accounts for any discrepancies or outstanding payments. Maintained accurate records of all customer contact attempts and account updates in the database system.

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• Assisted in the development of strategies to improve collections process efficiency.

• Developed collection methods to achieve or exceed company financial Goals Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

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08/2019 to 10/2020 Customer Service Representative Walmart – Orlando, FL

• Greeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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• Helped customers complete purchases, locate items, and join reward programs.

• Built relationships with customers to encourage repeat business.

• Assisted customers with returns, refunds and resolving transaction issues. 11/2017 to 10/2018 Customer Service Representative Target – Orlando, FL

Demonstrated versatility by cross-training in various departments throughout the store when required.

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Offered additional services such as loyalty programs or special promotions to enhance customer engagement.

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Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.

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Provided exceptional customer service, addressing inquiries and resolving issues promptly.

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• Trained new cashiers, enhancing team efficiency and accuracy in transactions. EDUCATION

05/2017 Associate Degree

Valencia College - Orlando, FL

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