Customer-Focused Sales & Service Professional

Summer Lange

Berlin, WI ***** ****************@*****.*** +1-920-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Advisor/Retention

Concentrix/GM/Onstar-Remote April 2022 to Present

•Answer retention calls from members members/customers

•Saves the member/customer from canceling

•Creates a new sale

Cook

Patriot Place Assisted Living-Berlin, WI May 2021 to August 2021

•Prep food for meals

•Cook meals for residents

•Serve food to residents

•Clean

Beauty Consultant

Mary Kay Inc-Berlin, WI

March 2002 to May 2020

•Started and ran my own business with Mary Kay

•$1000 weekly sales many times

•Taught skin care classes so other women could do the same thing

•Cold calling/outbound calls

•Obtained many bookings every week

•On target to earn my car from Mary Kay

Manager

McDonald's-Mauston-WI

December 2016 to August 2019

•Opened store

•Put kitchen together

•Cooked all breakfast food

•Filled breakfast stock

•Ran drive thru

•assigned duties to employees

•Assigned breaks

•Hourly sales report

•Inventory

•Clean

Call Center Representative

Sprint-West Salem, WI

May 2015 to February 2016

•Inbound calls

•Outbound calls

•Problem solving for customers issues

Assistant Manager

Riley's-Wilton-WI

May 2011 to November 2015

•Opened and closed bar

•Cooked meals

•Bartended

•Waitressed

•Cleaned

•Daily deposit

Associate

Kwik Trip-Elroy-WI

February 2010 to February 2011

•Checked out customers

•Put away inventory

•Cleaned

•Cooked

Education

General Studies (High school diploma or GED)

Royal High School-Elroy, WI August 1994 to May 1998

Skills

•Data entry

•Outbound calling

•Sales support

•Team Work

•Software troubleshooting

•Food Preparation

•Analysis skills

•Relationship management

•Customer service

•Telemarketing

•Pricing

•Telecommunication

•Computer skills

•Bartending

•Banking

•Call center agent experience

•Technical support

•Time management

•Technical support representative experience

•Order processing

•Cash handling

•Account management

•Web analytics

•Cash Handling

•Retail Sales

•Microsoft Office

•Food Service

•Territory management

•Customer support specialist experience

•Mobile devices

•Driving

•Warm calling

•Prospecting

•Email customer support

•Phone etiquette

•B2B

•Typing

•Working with people with disabilities

•Food Safety

•Cooking

•Customer issue escalation

•Inside sales

•Windows

•Outside sales

•Retail sales

•Customer service manager experience

•Negotiation

•Microsoft Outlook

•Customer support

•Help desk

•Phone customer support

•Sales

•Live chat

•Organizational skills

•Restaurant Experience

•English

•Meal Preparation

•Sales strategy

•Microsoft Word

•Makeup Application

•Microsoft Excel

•Cabling

•Recruiting

•Cleaning Experience

•Cold calling

•Assistant Manager Experience

•Restaurant Management

•Salesforce

•Customer retention

•Technical sales

•iOS

•Cash register

•Managing customer accounts

•Direct sales

•Conflict management

•Flexibility

•Kitchen Experience

•Writing skills

•B2C

•Cashiering

•Search engines

•Communication skills

•Mac OS

•Customer acquisition (1 year)

•In-person customer service

•Grammar Experience

•Customer relationship management

Certifications and Licenses

Bartender License

Contact this candidate