Dynamic Patient Care Coordinator with Strong Client Relations

Microsoft Office

Excel

Strategic planning

Outlook

Data Entry

Client relationships

Team leadership

Communication

Organization

McKesson Specialty Pharmacy Irving, TX

Patient Care Coordinator

10/18 to 05/19

+1-917-***-**** · **************@*****.*** · 120-27 164th ST, Queens,NY 11434 Kristelle Cedeno

PROFESSIONAL EXPERIENCE

KEY COMPETENCIES

Received a high volume of inbound and outbound calls to and from patients, physicians, and pharmacists averaging 120 calls per day Coordinated patient care by scheduling orders, communicating information to the patient regarding shipments, verifying patient information, and notifying the pharmacist of issues Gathered, organized, and assessed patient information within multiple computer systems Directed calls to the appropriate department and provided documentation of all communications Voice Broadcasting Inc. Arlington TX 02/18 to 08/18 Managed an average of 100 calls per day

Collected customer feedback and made outbound calls to potential clients to advertise the company’s services Managed paid search campaigns on behalf of clients Poll Maker

Dialog Direct Fort Worth TX

Managed customer inquiries, suggestions, and complaints over the phone, handling an average of 100 calls per day Updated and entered new customer information regarding their life insurance Referred unresolved grievances to appropriate departments Accessed computer system to review client’s records Assisted team in obtaining and maximizing accuracy and productivity Call Center Representative 10/16 to 01/17

Dr. Jay & Marcy Levy D.D.S New York

Receptionist

Solely managed receptionist area, including greeting all visitors, and responding to telephone and in-person phone requests Contacted insurance companies regarding effective dates of coverage, claims history, deductible and coinsurance amounts, and general benefit information

Answered patient calls regarding organizing, canceling, rescheduling, and establishing new appointments EDUCATION

Bachelor of Science, Sociology

University of New York Geneseo

05/14 to 05/16

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