IT Support & Network Specialist

MICHAEL RIJOS DELGADO

San Antonio, TX ***** 726-***-**** ********@**.***

LinkedIn: linkedin.com/in/michaelrijosdelgado

Professional Summary

Detail-oriented IT Support Specialist with hands-on experience in troubleshooting, system configuration, and network support. Holds a B.S. in Network Technology and Applications Development and recently completed a Computer User Support Specialist program. Recognized for collaborative problem-solving, clear communication, and a proactive approach to learning. Currently pursuing CompTIA A+, Network+, and Security+ certifications to deliver exceptional end-user support in fast-paced environments. Founder of MR IT Solutions, providing IT support, network configuration, and small-business technology solutions.

Technical Skills

Networking & Systems: TCP/IP, LAN/WAN, VLAN, VPN, VOIP, Active Directory, Virtual Migrations, Remote Desktop Utilities, Microsoft 365, Network Design, Data Backup

IT Tools & Software: Windows & macOS, iCloud, Microsoft Office Suite, Troubleshooting, Hardware Maintenance, Software Installation & Configuration

Professional & Workplace: Customer Service, Communication, Team Collaboration, Inventory Control, Shipping/Receiving, Route Deliveries, Conflict Management, Process Auditing (4M/5S)

Professional Experience

Warehouse Associate

Harlandale Independent School District – San Antonio, TX

Apr 2024 – Present

-Coordinated logistics for delivering supplies across 20+ district locations, ensuring 100% on-time delivery during peak periods.

-Led monthly inventory audits, improving stock accuracy by 25%.

-Supported route planning and loading operations, optimizing delivery time and fuel usage.

Founder & IT Support Consultant

MR IT Solutions – San Antonio, TX

Jan 2018 – Present

-Established a small business offering IT support and network solutions for local individuals and small businesses.

-Provided troubleshooting, system configuration, and network setup (LAN/WAN, VPN, VOIP), ensuring optimized connectivity and minimal downtime.

-Developed streamlined processes for inventory and asset management using Microsoft 365 and cloud-based solutions, improving client operational efficiency by 20%.

-Assisted clients with hardware/software installation, data backup strategies, and cybersecurity best practices.

-Built and maintained positive client relationships through proactive communication and reliable service delivery.

Education

• Bachelor of Science in Network Technology and Applications Development – NUC University (Virtual Campus, South Florida) – Feb 2024

• Computer User Support Specialist Program – ACI Learning Tech Academy (Virtual Campus) – Jun 2024

• Master of Science in Information Technology – Southern New Hampshire University (Virtual Campus) – Present

Certifications (In Progress)

Axelos ITIL 4 Foundation

CompTIA A+

CompTIA Network+

CompTIA Security+

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