Motivated Logistics and Customer Service Leader

Marnee Williams

Houston, TX 346-***-**** *******@*****.***

Professional Summary

Motivated Business College Student with leadership experience in customer service, logistics, and client support. Recognized for adaptability, problem-solving, and delivering excellent customer experiences. Seeking opportunities to grow within a dynamic organization.

Professional Experience

Unifi – Team Lead / Ambassador (2021 – Present)

• Maintain accurate records of passenger assistance activities and incidents.

• Provide exceptional customer service to passengers and resolve complaints.

• Coordinate with airport authorities and airline personnel to facilitate assistance.

• Conduct performance evaluations and train new team members.

PrimeFlight – Warehouse Associate (2025)

• Coordinated loading/unloading of airline cargo with accuracy and efficiency.

• Supported logistics team in meeting strict flight schedules.

• Maintained compliance with FAA and airline safety regulations.

Call Center Representative (2021)

• Handled inbound and outbound calls, resolving customer inquiries efficiently.

• Documented customer interactions in CRM systems for quality assurance.

• Consistently achieved high call resolution and customer satisfaction ratings.

Amazon – Delivery Driver (2020 – 2021)

• Safely delivered packages across Houston while maintaining 100% on-time delivery record.

• Provided excellent customer service during deliveries, resolving issues promptly.

• Managed routes efficiently to maximize productivity.

Amazon – Warehouse Associate (2020 – 2021)

• Processed, sorted, and prepared packages for timely distribution.

• Assisted in meeting daily productivity targets and reducing order errors.

• Operated warehouse equipment and adhered to safety standards.

Walmart – Customer Service / Cashier (2020 – 2021)

• Operated POS systems accurately and efficiently.

• Resolved customer concerns professionally and promptly.

• Worked collaboratively with team members to ensure efficient store operations.

Bessie Harris – Home Health Aide (2017 – 2019)

• Provided emotional support and assistance with daily living activities.

• Maintained a safe and clean living environment for clients.

• Performed light housekeeping duties, including cleaning and laundry.

Education

• Houston Community College – Associate in Business (Expected 2025)

• High School Diploma, 2016 – 2020

Skills

Customer Service • Leadership • Communication • Problem-Solving • Teamwork • Adaptability • Time Management • Fast Learner

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