Customer Service Specialist Remote Support Expertise

ROBERT JUDD SKEEN

Canonsburg, PA ***** 724-***-**** **********@*****.***

Professional Summary

JOB TARGET Seeking opportunity as a remote customer service representative. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Customer Service Representative, 01/2022 - Current

Walgreens

Duties include but are not limited to cashier, opening and closing store, handling customer inquiries, stocking and logging inventory.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Offered advice and assistance to customers, paying attention to special needs or wants.

Participated in team meetings and training sessions to stay informed about product updates and changes.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

HARDWARE SALES REPRESENTATIVE, 04/2012 - 01/2016

Home Depot – Washington, PA

Position requires thorough product knowledge of hardware lines and home improvement products relevant to: all types of power and hand tools, construction materials, tools, cabinet hardware, locks, levers /door knobs, nails, electronic keypads, fixtures, etc

Advise customers on most suitable proper products for their home improvement or construction projects

Interface with home owners, mechanical/electrical/plumbing contractors, service technicians, and all types of end users

Increase sales via upselling techniques, product knowledge, ability to troubleshoot/resolve home remodeling/renovation issues, and educating customers on new product trends.

Trained and mentored new sales representatives.

Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Developed and implemented sales strategies to increase profits.

Forklift, 05/2011 - 12/2013

Estes Express Lines – Eighty Four, PA

Operated forklift in compliance with OSHA guidelines and organizational policies.

Operated equipment safely and efficiently to prevent damage to items and avoid injuries.

Unloaded and stacked materials by raising and lowering lifting devices.

Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.

Transported goods between warehouse locations according to shipment and storage needs.

Inspected equipment for defects and performed repairs or maintenance tasks.

01/2010 - 02/2011

Henry F. Teichmann Engineering

Maintained orderliness of a large warehouse operation

Prepared orders comprised of engineering supplies for customer deliveries

Inspected, packed, sealed, labeled and loaded merchandise

Prepared staging on gang boxes/skids/pallets for drivers

Worked with ticket and bin numbers for locating and identifying warehouse shipments

Received and stocked shipments from vendors

Position required physical strength for lifting weights of up to 80 lbs

Performed as Certified Forklift Operator with a “zero” accident rate.

01/2007 - 01/2010

Mitchells Fish Market

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

HEAD SERVER/TRAINER, 01/2006 - 01/2007

Aqua Grill & Lounge

Renowned fine dining establishment featuring gourmet menus and fine wines

Hired, supervised, scheduled and monitored the work of 18 servers and bartenders

Programmed and implemented computer technical functions for the restaurants micros computer systems

Handled and resolved customer complaints

Orchestrated all restaurant wait staff for facility's banquet room, 2 bars and main restaurant serving up to 200 people

Ranked as Top Server in for high food and liquor sales throughout entire employment

Received numerous "Letters of Commendation" from satisfied customers for informative and gratifying service

Cultivated a thorough knowledge fine wines, food components, and superior concierge services in upscale dining

Trainer

Trained all servers and bartenders in effective up-selling techniques, product knowledge computer systems, seat mapping, effective communication of food presentations/liquor selections, Liquor Control Board regulations, company policies & procedures, sanitation and proper food handling, proper hostess policies, table setups organization skills/time management, customer relations, and projecting a demeanor of being customer focused, and well presented.

Server, 02/2001 - 01/2006

Michael Anthony's Cucina Italiana

High-end old world Italian cuisine and high-end wines fine extravagant wines

Promoted within 6 months from server to top management capacity

Supervised, scheduled and hired 38 wait staff/bartenders/host staff

Managed all aspects of staffing, profit & loss, quality assurance, menu planning, food & liquor presentations, hospitality standards, inventory control (on liquor and wine purchases) sales, profit and loss, company's web site, and security

Catered for a variety of social and business clientele – both on and off the restaurant site

Seasoned in dealing with CEO's/celebrities/other professional disciplines

Utilized Posi Touch systems, Micros, and Aloha for record keeping

Maintained databases on existing/prospective clients

Increased sales by 30% within 1 first year and 10-15% subsequent years with ability to sustain 98% of repeat business via solicitation form community organizations, chamber of commerce, and business owners

Ranked as Hilton Head's #1 restaurant for 3 consecutive years –

Education

Associate of Applied Arts: Liberal Arts And General Studies, 01/1994

COLORADO MOUNTAIN COLLEGE - Steamboat Springs, CO

Diploma: 1991

PETERS TOWNSHIP HIGH SCHOOL - McMurray, PA

Skills

Call Triaging

Microsoft Excel

Customer Service

Spreadsheets

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