Versatile Project Manager and Customer Service Pro
Resume:
Tammy (Jackson) Sotelo
Profile
I spent over ** years in the Trade Show Industry, taking on a variety of roles that taught me how to stay organized, flexible, and people-focused. Three years ago, I deided to try something new and transitioned into a remote Customer Service Role, where I’ve really enjoyed helping customers and solving problems from home. I work well both independently and as part of a team, and I’m at my best in a positive, fast-moving environment where there’s always something to learn.
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EMAIL: ***********@*****.***
WORK EXPERIENCE
TTEC – MSR
October 2021 - Present Job Responsibilities
●Answer incoming calls from members and help resolve their banking issues/needs
●Continued education/training through LMS courses
Think 360 – Project Manager July 2021 – September 2021 Job Responsibilities
●Project manager for both large scale booths and the production of personal hygiene barriers
●Conducted internal Put-To Job Meetings, Project Status Meetings, and Post Show Debriefings as well as external Pre-Install and Client Status Update meetings
●Created estimates and POs
●Tracked all job costs to make sure the budget was adhered to
●On call for any on-site issues
●Researched upcoming shows
Display America -Project Manager
October 2019- July 2021 Job Responsibilities
●Project manager for both large- and small-scale booths
●Conducted internal Put-To Job Meetings, Project Status Meetings, and Post Show Debriefings as well as external Pre-Install and Client Status Update meetings
●Created estimates and POs
●Tracked all job costs to make sure the budget was adhered to
●On call for any on-site issues
●Researched upcoming shows
Personal Care Inc. -Administrative Assistant
August 2019- October 2019 Temporary Position
Job Responsibilities
●Answer phones
●Filing
●Order office supplies
●HR Assistant
●Client Care Assistant
Colegio Boston, Altamira, Mexico- English Teacher
August 2016 - July 2019
Job Responsibilities
●Create lesson plans
●Prepared students to take the KET English Certification Exam
●Assistant taught a special course to prepare students for the PET English Certification Exam
●Prepared students for the IELTS Certification Exam
●Designed and administered exams to assess students' current level of English knowledge as well as their progress throughout the year
●Calculated students' grades
Skyline Southeast- Business Services Manager
October 2013- October 2015 Job Responsibilities
●Invoiced and collected payments via credit card
●Completed client and internal tracking reports
●On call 24/7 to address any issues on show site
●Kept client online inventory up to date
●Created final client invoices
●Managed all client booths 20x20 or larger from start to finish which encompassed over 200 shows annually
●Created budgets for clients
Czarnowski Exhibits – Project Coordinator
May 1999 – October 2015 Job Responsibilities
●Managed a portable exhibit program which encompassed over 250 shows annually
●Created budgets for clients
●Wrote work orders including pull lists for the warehouse and manifests for the shipping dept.
●Created show files for the labor crew which contained all pertinent show information
●Procured shipping quotes
●Invoiced and collected payments via credit card
●Ordered graphics, new exhibits, and replacement parts as needed
●Completed client and internal tracking reports
●Reconciled company credit card
●Kept client online inventory up to date
●Created final client invoices
Exhibits South – Show Services Manager
November 1996 – May 1999 Job Responsibilities
●Managed exhibit program for all clients which encompassed over 250 shows annually
●Created budgets for clients
●Wrote work orders including pull lists for the warehouse and manifests for the shipping dept.
●Ordered trade show field services
●Arranged trade show labor
●Created show files for the labor crew which contained all pertinent show information
●Procured shipping quotes
SKILLS
Technical Skills
●Microsoft Office Suite
●Solomon Accounting
●Lotus Notes
●Goldmine Database System
●QuoteWerks Accounting System
●Outlook and Outlook Calendar
●ExhibitForce
EDUCATION
Currently pursuing a Six Sigma Project Manager certification
Certified as an ESL teacher in Young learners and business English
International TEFL Academy Cadishead - Manchester
January 2016
Bachelor of Science in Education and Psychology
University of Tennessee at Chattanooga -
Chattanooga, TN May 1993
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