Bilingual Customer Service Professional with Security Experience

**********@******.*** • 718-***-****

BRIANNA WEST

PROFESSIONAL SUMMARY

Bilingual customer-service professional with strong communication and interpersonal skills, known for punctuality and reliability in fast-paced environments. Collaborative team player who supports cross-functional goals, assists clients effectively, and adapts quickly to new responsibilities. Seeks opportunities to expand language-based duties and take on greater responsibility while delivering consistent, client-focused support.

EMPLOYMENT HISTORY

SECURITY OFFICER Nov 2024

Arrow Security Brooklyn, NY

Maintained site security through regular patrols and incident logging, improving response consistency by measurable results.

Monitored access control and verified credentials to reduce unauthorized entries with clear procedural outcomes.

Responded to alarms and coordinated emergency support, shortening incident resolution time with documented impact.

Conducted safety inspections and reported hazards, leading to measurable reductions in repeat safety issues.

DELI CLERK Jan 2023 - Oct 2023

Manhattan Deli Manhattan, NY

Managed deli counter operations ensuring accurate orders and timely service for high-volume shifts.

Maintained inventory and restocked supplies to prevent stockouts and reduce waste.

Prepared sandwiches and deli items following safety standards to ensure consistent product quality.

Resolved customer concerns quickly to improve satisfaction and repeat visits.

Trained new staff on POS use and food-safety procedures to increase team readiness.

HOSEKEEPERSep 2021 - Jan 2022

Maid Marines Cleaning ServicesManhattan

Maintained cleaning schedule and equipment for residential units, improving turnover efficiency with measurable results.

Performed detailed room cleaning and sanitation tasks, reducing client complaints and improving satisfaction.

Managed cleaning supplies inventory and reordered as needed to prevent service delays and ensure consistent operations.

Resolved on-site issues quickly, minimizing disruption and maintaining service quality for regular clients.

CUSTOMER SERVICE CLERK Mar 2022 - Nov 2022

Walgreens Manhattan, NY

Handled daily customer transactions and resolved inquiries to maintain steady store operations.

Processed prescriptions and OTC sales accurately, reducing transaction errors with careful verification.

Assisted in inventory counts and shelf restocking to improve product availability during peak hours.

Resolved customer complaints efficiently, leading to measurable improvements in customer satisfaction.

SECRETARYFeb 2020 - Mar 2021

West Auto Body Brooklyn, NY

Managed front-desk operations and scheduled appointments to improve shop throughput with measurable results.

Processed invoices and insurance claims accurately, reducing billing discrepancies and speeding payments.

Maintained customer records and communication logs to enhance follow-up and customer satisfaction.

Coordinated parts orders and vendor invoices to ensure timely repairs and reduce downtime.

SKILLS

Customer Service, Inventory Management, Operational Efficiency, Adaptability, Attention to Detail, Data Entry, Software Proficiency.

EDUCATION

DIPLOMASep 2017 - Jun 2021

Cobble Hill School of American Studies Brooklyn, NY

LANGUAGES

Spanish (Highly proficient).

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