Member Services & Administration Specialist

Professional Experience

Member Service Coordinator

National Council on Independent Living (NCIL), Washington, DC

**** – October 2025

Managed and updated NCIL’s databases (AMO, Access, Kindful) to ensure accurate member and donor records.

Processed registrations for trainings, teleconferences, and national events.

Monitored membership fees, training registrations, and accounts receivable.

Provided technical assistance by phone and maintained a detailed contact log.

Supported the Membership Subcommittee: prepared reports, tracked metrics, and assisted with recruitment and retention.

Managed multiple email accounts, responded to inquiries, and handled large-scale mailings.

Coordinated the nominating and voting process for the Annual Conference and Council Meeting.

Prepared bank deposit slips and supported financial operations as needed.

Scheduled and coordinated presentations with CRM vendors to evaluate database solutions for NCIL.

Project / Member Service Associate

National Council on Independent Living (NCIL), Washington, DC

2005 – 2021

Continued responsibilities from prior administrative role with expanded duties in project coordination, database management, and member support.

Assisted in planning and implementing membership engagement initiatives and national conferences.

Administrative / Staff Assistant

National Council on Independent Living (NCIL), Arlington, VA

2004 – 2005

Supported the Executive Assistant and Membership Coordinator with daily operations.

Managed incoming communications, processed payments, and maintained filing and archival systems.

Assisted the Workshop Coordinator and Finance Director with event and fiscal tasks.

Office Management / Administrative Assistant

Custom Cable Concepts, Clinton, MD

2002 – 2004

Delegated regional work assignments and maintained organized filing systems.

Coordinated new hire onboarding and ensured accurate payroll and personnel records.

Administrative Assistant, Business Operations

Nuclear Energy Institute, Washington, DC

2001 – 2002

Managed correspondence, committee rosters, and quarterly reports for senior leadership.

Scheduled travel, maintained the Senior Director’s calendar, and organized meetings and teleconferences.

Membership Assistant (Temporary Assignment)

Nuclear Energy Institute, Washington, DC

2001

Processed membership updates and inquiries; created new member records.

Developed mailing lists, committee codes, and ad hoc reports.

Assistant to the Executive Administrator

American Academy of Child and Adolescent Psychiatry, Washington, DC

2000 – 2001

Transcribed dictations, prepared materials for board meetings, and updated member demographics.

Maintained filing systems and supported office administration.

Data Entry / Registrar / Administrator

American Association of Blood Banks, Bethesda, MD

1998 – 2000

Processed conference registrations and maintained financial records.

Supervised temporary registration staff and coordinated committee and board meetings.

Skills and Training

Training: Medical Secretarial Training

Database Management: IMIS, DataEase, Ablaze, Access, Kindful, AMO

Software: Microsoft Word, Excel, PowerPoint, Access

Email & Communication: Outlook, Mediatel (broadcast faxing)

Internet Proficiency: Google, Internet Explorer, AOL, Netscape Navigator, MSN

Database Design & Data Entry: MS Access

AI Experience: Practical exposure to AI-assisted productivity tools and automation platforms

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