Operations & Process Improvement Leader

DHIREN RAVAL

E: ***************@*****.*** P: 905-***-**** A: 2118 – 135 Village Green Sq, ON, M1S 0G4 PROFESSIONAL SUMMARY

Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements.

Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence.

SKILLS

• Operations Management

• Strategic Planning

• Business Planning

• Staff Management

• Business Development

• Process Improvement

• Relationship building and

management

WORK HISTORY

Walmart Canada

Toronto, ON

Apr 2019 – Present

• Loss Prevention Investigator (Apr 2020 – Present)

- Proven track record in reducing and preventing

inventory loss through effective security and loss prevention measures.

- Extensive experience in conducting investigations and gathering evidence to support loss prevention

initiatives.

• Customer Service Manager (Apr 2019 – Mar 2020)

- Demonstrated ability to manage and improve

customer service operations, resulting in increased customer satisfaction levels.

- Proven ability to develop and implement effective strategies to improve customer service delivery and efficiency.

EDUCATION

Gujarat University – Bachelors

of Commerce

Ahmedabad, GJ, India

Jun 1988

WORK HISTORY – CONT.

Life Insurance Corporation of India (LIC)

Ahmedabad, GJ, India

Jan 1990 – Oct 2018

• Administrative Officer (AO) (Jan 2008 – Oct 2018)

- Administrative Officer with over 10 years of

experience in operations management, strategic

planning, and business development.

- Proven ability to create and maintain positive working relationships with staff, clients, and vendors

• Assistant Administrative Officer (AAO) (Jan 1990 – Dec 2007)

- Proven track record in improving organizational

efficiency and effectiveness through streamlining

processes and building relationships.

- Managed Finance handling, Loan settlement, and

Surrender value settlement efficiently.

References available upon request

Contact this candidate