Top-Performing Sales & Administrative Leader
Resume:
Ashley Craft
Analytical administrative specialist with 8 years of experience in human
resources, financial sales, and customer service, excelling in leadership, attention to detail, and time management.
1399 Herrington Rd.
Apt 6304
Lawrenceville, GA 30044
**********@*****.***
EXPERIENCE
Mariner Finance, Georgia — Assistant Branch Manager March 2025 - present
● Provide administrative help to the manager by helping with Scheduling and keeping files in order. Manage the retention and maintenance of existing accounts to achieve branch sales and delinquency targets/goals.
● Develop additional business needs by networking with local establishments, such as retail and automobile businesses, and building strong community relations.
● Perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.
● Assist branch manager to maintain compliance in the branch. Republic Finance, Georgia — Branch Manager
June 2022 - November 2024
● Managed daily branch operations and supervised 4 employees
● Achieved monthly sales targets, branch profitability and growth
● Maintained budgets, prepared financial reports, and ensured adherence to resource allocation.
● Handled administrative duties, scheduling and record maintenance
● Onboarded and trained new employees on policies, procedures and customer service
Assistant Branch Manager
● Assisted Branch Manager with scheduling and records management
● Trained employees on tasks such as payment processing and customer service.
Georgia Power Call Center, Georgia — Service Specialist March 2019 - April 2022
● Handled 150+ customer calls daily, resolving inquiries and billing issues
● Ensured customer confidentiality and provided education on company services and policies
SKILLS
Leadership & Team
Management
Verbal & Written
Communication
Interpersonal & Customer
Relations
Data Entry & Reporting
Problem-Solving & Time
Management
Calendar Management &
Scheduling
AWARDS
Regional Employee of the
Month (Republic Finance) -
Three-time recipient
Recognized for outstanding
performance in May and June
2024 during Branch Manager
relief assignment.
Clayton State, Georgia — Recreation and Wellness Specialist August 2016 - May 2018
● Trained new employees on register operations, call handling, and payment recording
● Assisted customers with inquiries and directed calls to appropriate departments
● Promoted fitness programs through outreach and event advertisements
EDUCATION
Liberty University, Virginia — MBA: Human Resource Management
(Expected) May 2026
Clayton State University, Georgia — BA: Marketing May 2018
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