Relationship-Driven Dental Sales Leader

JAMES E. SMITH

Southport, N.C.

***************@*****.*** 703-***-**** LinkedIn

DENTAL SALES MANAGER

Meeting Coordination Account Management Traveling

Consultative, educational, and encouraging Dental Sales Manager who leverages excellent sales and communication skills to cultivate professional relationships and enhance prospect acquisition.

●Offers a history of exceeding sales goals and metrics by cultivating industry relationships and developing detail-oriented sales business and action plans, enhancing account management and client engagement.

●Out-of-the-box thinker, committed to making moral, customer-facing decisions to ensure mutual benefit for the company and clients through open dialogue, statistical analysis, and unrivalled industry expertise.

●Ensures sales growth through 20+ years of sales development, including prospect management, client training, and innovative marketing and business strategies.

●Travelled entire US for work, spending 75% of time on the road.

CAREER HIGHLIGHTS

●Increased Government and Dental School sales by 27% ($2.6 million) in 2023, with a 15% upward sales trend in 2024.

●Improved sales from $600K annually to $2.9M annually at G.C. America in 10 years.

●Earned a regional award status commendation as a top three company sales representative at G.C. America.

●Won the New Product Award as a Regional Sales Representative at G.C. America.

●Voted Rookie of the Year at G.C. America due to excellent performance and recognition from teammates.

SKILLS & EXPERTISE

Product Training Customer Events CRM Tools Opportunity Management Marketing Coordination

Sales Business Plans Territory Management Prospect Development Customer Relations Order Management

Account Service Customer Training Account Planning Action Plans Industry Relations

EDUCATION

University of Massachusetts, Amherst, MA, Bachelor of Arts in Communications

PROFESSIONAL EXPERIENCE Public Health, Government, and Dental School Manager 2010 – 2025

Consulted with both companies

Director of Special Markets- 2024-2025

3-D Dental Design, Shaker Heights, OH

Business Development Manager – 2024-2025

Specialized Care Company, Hampton, NH

●Developed new accounts for both, concentrating on dental schools, correctional facilities, and public health clinics.

●Developed new ways to approach old and new customers via email promotions, specials, and improved customer service.

●Encouraged these companies to attend specific trade shows to introduce them to new customers and broaden their customer base.

Government, School, Public Health Manager

G.C. America, Inc., Chicago, IL

●Developed and collaborated with approximately 65 representatives to coordinate contact with over 100 dental schools by cultivating professional relationships with each program through hands-on demonstrations.

●Provided education regarding dental products for the schools to enhance acquisitions and loyalty.

●Conducted personal contact and visits across 85+ military installations, including all military branches and dental services, to evaluate and educate local representatives regarding contracts. Also trained dentists on new procedures, techniques, and products.

●Secured system purchases for government facilities, including Veterans Administration Hospitals and clinics.

●Identified and coordinated meetings with approximately 400 public health clinics by collaborating with local representatives, enhancing company position by evaluating and purchasing products.

National Account Manager 2005 -2010

G.C. America, Inc, Chicago, IL.

Took care of all major distributors for GC during this time around the country. This included dealing with top management, creating advertising budgets, creating the best advertising to promote new and existing products, controlling rebates, creating sales promotions, dealing with inventory, training product managers and customer service groups on new and existing products. Over-all responsibilities for all communications between parent company and its main distributors. Did increase sales of our largest distributor by 29% in my 3rd year and had our 3rd largest distributor place their sales force on their highest rating, causing our company to increase sales to them by 20% that year.

District Sales Manager

G.C. America, Inc, Chicago, IL. 1995 - 2005

Covered 4 mid-Atlantic states, working with 125 retail reps and 8 different distributors.

Developed new markets, expanded the line to the whole area, started at 600K in sales and turned that into 2.4 million.

Received Rookie of the year award, new product introduction awards, was in top three of company for numerous years

Regional Sales Representative 1985 – 1995

Shofu Dental corporation, Menlo Park, CA

●Managed a 7-state territory of North and South Carolina, Virginia, West Virginia, Delaware, Maryland, Washington, D.C., and a portion of Pennsylvania to ensure sales growth and performance.

●Travelled for 75% of the total working schedule to coordinate new contracts and prospective partnerships.

●Collaborated with local sales representatives to train 125 individuals on the Shofu line of dental products.

Volunteer Work

●Helped train dentists and assistants to apply denture materials for Smile for VETS program (2024)

●Served as President of Virginia Chase Homeowners Association (2017-2019)

●Served on Architectural Committee for Virginia Chase Homeowners Association from (2012-2016)

HONORS & AWARDS

Top Three Company Sales Rep (Part of the Regional Award Status Commendation): G.C. America / New Product Award – G.C. America / Rookie of the Year – G.C. America

PROFESSIONAL AFFILIATIONS

National Network for Oral Health Access: Corporate Board Member (2013 – 2024)

References:

Owner of Specialized Care Company - Recent Employer - Carolyn Fetter *******@***************.*** 603-***-****

Co-Owner of 3D Dental Design - Recent Employer - Noah Scheinbaum ****@********.*** 216-***-****

Former Supervisor at GC America - Bill Myers - ********@*******.*** 303-***-****

Current Co-worker at GC America - Sr. Account rep - Eric Lindamen ****.********@**.****** 918-***-****

Current Co-worker at GC America - Regional Manager - Jo Wolfe **.*****@**.****** 708-***-****

Dentist - Former customer - Prosthodontist - Hamid Shafie DDS ********@**********.*** 202-***-****

Owner of Global Dental Shop

Former Co-worker retired - Frank Baldassaro - *********@*****.*** 716-***-****

President of FB Dental Distributors

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