Analytical Programmer with CS Education and Support Experience

NATHAN HAYES

***A – *** Calahoo Road, Spruce Grove AB T7X 2T1 780-***-**** *******@********.** I am an enthusiastic, analytical, organized and collaborative professional. Seeking a position that utilizes my extensive programming, testing and high-quality customer service experience to resolve business challenges. EXPERIENCE

2025 Shipper / Receiver Norwood Waterworks Edmonton Safely and efficiently pick, package and deploy products per customer requests. Forklift certification. 2017 – 2024 Customer Service Specialist and C# Programmer Seljax Estimating Software Spruce Grove

Production and deployment of customer projects using C#. Remote desktop service using Maximizer CRM and SimpleHelp.

2016 – 2017 (contract) QA Tester Bioware Edmonton Studios Edmonton Completed testing protocols for software functionality and usability through to successful release of the video game “Mass Effect: Andromeda.” Worked with JIRA, Confluence, Telemetry and Biometrics systems. 2011 – 2016 Network Analyst Intelica Solutions Inc. Calgary Consistently provided effective analysis and customer service solutions for company networks and desktops. Preferred client contact for reliable desktop support and server-side maintenance. Worked with computer systems such as Bash, PowerShell scripting and Visual Basic programming. EDUCATION

2011 Bachelor of Science (B.Sc.) Degree University of Alberta

Major in Computer Science

Minors in Art History and Advanced Mathematics

2007 High School Diploma Strathmore High School TECHNICAL SKILLS

Programming in Prolog, Lisp, C++, Java, Python,

Visual Basic

Microsoft Office and desktop technical support

Network and local computer analysis / support

MySQL and Eclipse

ACTIVITIES

Group Dancer – enthusiastic participant in adult group dance competitions specializing in jazz, contemporary and hip-hop categories

Active video gamer