Bilingual Medical Assistant with 10+ Years Experience
Resume:
GUADALUPE
ESTRELLA
M E D I C A L A S S I S T A N T
***********@*****.***
Phoenix, Az 85035
W O R K E X P E R I E N C E
O B J E C T I V E
Bilingual Medical Assistant with 10+ years of experience in patient care, clinical procedures, and administrative support. Skilled in EHI documentation, patient education, and supporting physicians in urology, pediatrics, and community health settings. CSL Plasma Inc. – Nogales, AZ
Arizona WIC/Maricopa Comm. Health Center –
Nogales, AZ
Valley Urologic Associates – Goodyear, AZ
Medical Assistant 02’-Current (12 yrs Nonconsecutive) E D U C A T I O N
EL PUEBLO ALT. EDUCATION – TUCSON, AZ
Medical Assisting, General Studies 03/2002 – 06/2003 Pima Medical Institute – Tucson, AZ
Pima Comm. College – Tucson, AZ
LPN Coursework (not completed/relocated to Phoenix) 2005
S K I L L S
R E F E R E N C E S
GED Diploma 1993
C E R T I F C A T E S
September 2007 – Urodynamic Technician
Certificate
September 2007 – Intersim Basics Programming
Certificate
CPR & First Aid Certified (Up to date)
HIPAA & OSHA Compliance Training (Up to date)
Clinical & Patient Care
Patient education, treatment plan explanation, bilingual 100% fluent (English/Spanish)
Ability to resolve patient concerns with empathy and professionalism
Patient intake, diagnostic test support, urodynamic procedures
Administrative
Insurance verification, medical documentation, records management
Appointment coordination and referral processing
Maintaining accurate patient records and handling
confidential information (HIPAA compliance)
Telehealth coordination and remote patient
communication
Technical & Communication
Proficient in Microsoft Office Suite and electronic health record (EHR) systems
Strong written and verbal communication with
physicians, staff, and patients
Adaptable and efficient in fast-paced clinical settings Multi-line phone systems and professional
communication with patients/families/providers
Key Strengths
Compassionate, patient-centered approach with strong cultural sensitivity
Proven ability to multitask and manage high patient volumes efficiently
Clear and empathetic communicator with patients,
families, and healthcare teams
Reliable and detail-oriented; dedicated to compliance, accuracy, and confidentiality
References upon request
Acted as a primary point of contact for patients, providing clear instructions on procedures, follow-up care, and next steps.
Prepared exam and procedure rooms, ensuring proper equipment setup and patient readiness.
Tracked diagnostic test results, updated charts, and communicated findings to physicians for timely follow-up.
Coordinated communication between physicians, patients, and external specialists to support continuity of care.
Ensured compliance with HIPAA regulations by maintaining confidentiality in all patient interactions and records.
Donor Support Technician 03/2016 – 04/2019
Conducted donor intake, screenings, and documentation in compliance with FDA and company protocols.
Supported safe plasma collection procedures and monitored donors for adverse reactions.
Educated donors on the donation process and provided post-donation care instructions.
Maintained accurate donor records and ensured compliance with quality standards.
Coordinated donor appointments and managed high-volume scheduling in a fast-paced environment.
Delivered professional and empathetic communication to build trust and improve donor retention.
Breastfeeding Counselor 03/2012 – 10/2015
Guided and supported mothers with breastfeeding education, nutrition counseling, and infant health resources.
Coordinated patient referrals and collaborated with physicians and community health staff.
Delivered culturally sensitive care and resources to diverse families. Documented patient interactions and maintained accurate case records in program systems.
Organized community workshops and group sessions to promote maternal and child health.
Assisted with program outreach, ensuring eligible families were connected to WIC services and resources.
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