Customer Service & Data Entry Specialist
Resume:
LAVANDER JONES
CUSTOMER SERVICE SPECIALIST 951-***-****
DETAILS
***********@*****.***
SKILLS
Time Management
Software Proficiency
Accurate Data Management
Organizational Skills
Customer Support
Detail Oriented
Problem Solver
PROFILE
Dynamic Customer Service Specialist with over six years of experience adept at enhancing operational efficiency and ensuring data accuracy. Proven expertise in time management and software proficiency drives exceptional customer support and meticulous data management. A strong collaborator, effectively working with cross-functional teams to streamline processes and improve service quality. Committed to implementing innovative solutions that boost productivity and operational effectiveness, ready to contribute valuable skills in a fast-paced environment prioritising precision and efficiency.
EMPLOYMENT HISTORY
Customer Service Advocate 1 at Centene, Maricopa
Jan 2025 — Present
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Deliver exceptional customer support while managing accurate data entry tasks.
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Resolve inquiries efficiently, maintaining meticulous records and ensuring data integrity.
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Collaborate with cross-functional teams to enhance service delivery and streamline processes.
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Utilize advanced computer skills to boost productivity and accuracy in data. Customer Support Specialist at Express Pros, Mesa
Feb 2022 — Jul 2024
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Delivered exceptional customer support, resolving inquiries and ensuring customer satisfaction.
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Managed accurate data entry tasks, maintaining meticulous records and ensuring data integrity.
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Collaborated with cross-functional teams to streamline operations and improve service quality.
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Implemented process improvements to enhance productivity and operational efficiency.
Data Entry Specialist at Manpower, Tempe
Feb 2024 — Jun 2024
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Perform accurate data entry while ensuring data integrity and confidentiality.
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Utilize computer proficiency to streamline data management.
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Implement process improvements to boost productivity in data handling. Food Service Supervisor at ADOC-Red Rock Corrections, Eloy Sep 2023 — Feb 2024
• Supervise food service operations, ensuring compliance with health and safety regulations.
• Implement inventory management strategies to optimize supply usage and reduce waste.
• Train and mentor staff in customer service excellence and operational efficiency.
• Maintain accurate records of food service transactions and employee performance.
• Collaborate with management to develop and execute service improvement initiatives.
Administrative Assistant at Accident Law Group, Tempe Jan 2023 — Apr 2023
• Managed data entry tasks with high accuracy and efficiency.
• Provided exceptional customer support, resolving inquiries and issues promptly.
• Collaborated with teams to enhance service delivery and streamline processes.
• Maintained meticulous records to ensure data integrity.
• Utilized computer skills to boost productivity in data management. Benefit Specialist at Manpower, Tempe
Aug 2019 — Dec 2019
• Managed comprehensive data entry tasks across various platforms to ensure accuracy and integrity of information.
• Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
• Collaborated with cross-functional teams to streamline processes and improve overall service efficiency.
• Enhanced data management systems through meticulous attention to detail and accuracy.
• Conducted regular audits of data entries to maintain high standards of record-keeping and compliance.
Account Manager at Randstad, Tempe
Aug 2018 — Dec 2018
• Managed client accounts to ensure satisfaction and retention.
• Conducted data entry and analysis to support operational decisions.
• Collaborated with teams to streamline processes and improve efficiency.
• Trained new staff on software applications and data management best practices.
• Implemented quality control measures to enhance accuracy in data reporting. Pharmacy Technician at Aerotek, Tempe
Aug 2014 — Sep 2017
• Processed and verified prescription orders accurately, ensuring compliance with pharmacy regulations.
• Managed inventory levels and performed regular audits to maintain stock accuracy.
• Assisted customers with medication inquiries, providing exceptional support and guidance.
• Collaborated with healthcare professionals to optimize patient care and medication management.
• Maintained meticulous records to ensure data integrity and facilitate efficient operations.
EDUCATION
Pharmacy Technician Certificate, Community Care College, Tulsa Aug 2013 — Mar 2014
Medical Assistant Certificate, American Career College, Norco Jan 2006 — Sep 2006
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