Technical IT & Frontend Engineer with 10+ Years Experience

Ali Ekrem SAN

*********@*****.*** – 857-***-**-**

Hingham, MA 02043

PROFILE

Dedicated IT professional with over 10 years of experience across software development, IT support, and systems administration. Skilled in Angular, TypeScript, Swift, and cloud-based tools. Seeking a technical role where I can contribute both independently and collaboratively to deliver reliable, scalable solutions. SKILLS

Frontend Development:

• Angular, TypeScript, Java (basic knowledge), HTML/CSS

• UI/UX tools: Figma

• Version Control: Git, GitHub

Mobile Development:

• Swift 3 (Certified)

IT Operations & Support:

• Ticketing Systems (e.g., Jira, ServiceNow)

• Asset Management & Inventory Tracking

• GCP (Google Cloud Platform) administration

• SSO & Identity Management (e.g., Okta)

• Internal Communication Tools (e.g., Slack, Microsoft Teams) General IT Knowledge:

• Software & Hardware Troubleshooting

• Windows, macOS, Linux System Administration

• Network & Security Fundamentals

• Virtualization Tools (e.g., VMware)

WORK EXPERIENCE

ZoomInfo – Waltham, MA

Software Engineer (September 2024 – April 2025, 7 Months)

• Worked as a frontend developer using Angular and TypeScript within the Profiles team.

• Contributed to the development and maintenance of a large-scale monorepo project called GrowUI, integrating with multiple repositories.

• Focused on bug fixes, maintaining feature flags (adding and decommissioning), and handling Amplitude analytics events.

• Developed using Visual Studio Code and Git in a collaborative, cross-functional team environment.

ZoomInfo – Waltham, MA

IT Support Engineer (June 2022 – September 2024, 2+ Years)

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

• Resolve technical issues by diagnosing and troubleshooting hardware and software problems and escalating unresolved issues to appropriate personnel

• Install, configure, and maintain software, hardware, and computer peripherals

• Assist with network and server maintenance and administration

• Set up new users and accounts and perform password resets as necessary

• Maintain an inventory of all IT equipment, software licenses, and hardware components

• Participate in the development and implementation of IT policies and procedures

• Provide training to end-users on new software and hardware as necessary

• Stay current with industry trends and new technologies Boston College – Newton, MA

Deployment Technician (2022 – 5 Months)

• Delivery and setup of new computers and removal of old computers as outlined by the BCCR deployment process

• Resolve setup, configuration, distribution, and logistical problems

• Perform migration of data between old and new systems

• Perform and assist with post deployment process including data storage, data removal from returned systems, storage/organization of hardware, and vendor pickup

• Perform data restores upon request

• Monitor any tickets assigned to the deployment technicians Comcast – Chelmsford, MA

Telecom Administrator (2021 – 4 Months)

• Trusted with administrative credentials client accounts

• Responsible for retrieving mobile assets

• In charge of inventory management

Gamer Stop E-Sport Arena – Istanbul, Türkiye

Owner (2017-2021, 5 years)

• For about 10 years, it has been my greatest dream and ambition to create an online gamers’ platform open to sharing among followers. Almost 6 years ago, I created this platform, and it has accumulated 14 thousand Instagram followers so far. Besides, we have been broadcasting both on Twich and YouTube channels. As we constantly get positive feedback from social platforms, e-sport platforms have also been activated. Naturally, various graphic designers, software developers and social media specialists, my technical support team and my fellow gamer friends have contributed a lot to our success.

• www.instagram.com/gamer.stop

• Also in my company I provided a repair service for personal computers to my customers. Including hardware and software solutions. I have given this service to more than 1500 customers. My company, located in a small town, is known and loved by everyone in the region. I have decided to move to the USA because the green card has been issued and when I come, I have closed my company although I am very happy to provide these repair services to people. Fatih Sultan Mehmet Vakıf University – Istanbul, Türkiye IT Specialist (2013 – 2017, 4 Years)

• Led a small software development team for internal academic and administrative applications, ensuring smooth integration with the university’s Electronic Document Management System (EDMS).

• Took on leadership responsibilities for all IT operations within the Topkapı campus, including technical infrastructure, daily support tasks, and long-term system improvements.

• Provided hands-on support to academic and administrative personnel in adopting and efficiently using the EDMS platform.

• Managed all hardware and software assets for the campus, including inventory control, procurement, and maintenance for iOS, Android, Windows, and macOS systems.

• Oversaw the installation and operation of audiovisual systems for university events such as conferences, symposiums, and promotional activities.

• Ensured the campus security systems were up-to-date and functioning correctly, including surveillance and access control technologies.

• Collaborated cross-departmentally with the Personnel Office, IT, and Information Processing departments to deliver high-impact technology solutions. Radore Hosting – Istanbul, Türkiye

NOC – 2011 (6 Months)

• Data Center NOC staff to deal with customers and their problems,

• Establishment, maintenance and testing of used servers in accordance with the customers wishes,

• Constantly intercepting data center internet traffic and intercepting possible

(inbound or outbound) attacks.

• www.rh.com.tr

EDUCATION

MERCY UNIVERSITY – New York (2006 – 2010)

Computer Science – Bachelor’s Degree

REFERENCES

• Narasimhaswamy Banavara – Associate Professor and Program Director of Graduate Computer Science – 914-***-**** – *********@*****.***

• Mario Alfaro – ZoomInfo, Help Desk Manager – 617-***-****

• Hector Huerta – ZoomInfo, IT Manager – 360-***-****

Contact this candidate