Experienced Ophthalmic Technician and Leader with 10+ Years in

CONTACT

OD) 612-***-****

GQ ****************@*****.***

) Bloomington, Minnesota

SKILLS

PROFESSIONAL

Problem Solving

Quick Learner

Proficient in Electronic Health

Records (EHR)

Expertise in Visual Acuity and

Diagnostic Testing

Appointment and Records

Management

Exceptional Customer Service and

Patient Interaction

Inventory and Financial

Reporting

Strong Accuracy and Attention to

Detail

STEPHANIE

GILLANE

PROFILE

Motivated and detail-oriented professional with 10+

years of experience in healthcare, customer service, and

financial recordkeeping. Skilled in diagnostic testing,

EHRs, and team leadership. Proven ability to multitask,

communicate effectively, and exceed service

expectations.

EXPERIENCE

OPHTHALMIC TECHNICIAN

Edina Eye Clinic April 2015 - December 2024

e Performed visual field tests and documented patient

history

e Managed diagnostic scheduling, referrals, and EHR

updates

¢ Assisted in minor procedures and triaged patient calls

e Delivered outstanding service across diverse patient

populations

SHIFT MANAGER

Starbucks Coffee March 2008 - April 2015

e Led daily operations including team scheduling and

inventory

¢ Trained new hires and supported ongoing performance

reviews

¢ Handled conflict resolution and elevated customer

satisfaction

e Enforced health and safety standard

BOOKKEEPER AND CUSTOMER SERVICE

MANAGER

Rainbow Foods July 1998 - April 2008

¢ Managed AP/AR, reconciliations, and financial

reporting

e Used accounting software to ensure accuracy

¢ Supervised and trained front-end staff

¢ Oversaw customer service, including high-value

transactions

Contact this candidate