Administrative Clerk and Front Office Support Specialist
Resume:
JOYCE M. THOMPSON
*** ******** *****, ****** ******, FL 34695
**********@*****.***
OBJECTIVE
To work with team players, where I can utilize my clerical knowledge and experience
EXPERIENCE
Oakpark Rehabilitation Center
July 16, 2023 to April 28, 2024
Greeted all visitor’s and answered any questions they may have.
Answered all incoming calls, routed to proper person and or took messages.
Filled out new resident paperwork to be taken to nurses on wing.
Returned mail to United States Post Office for residents no longer residing at Oakpark
Pride Staff Employment Agency
Jan 9, 2023 to April 27, 2023
Assignment to Clean Sky Energy
Telemarketing for Renewable Energy Company
Answered large volume of auto-dialed calls
Enrolled Customers for fixed rate on supply portion of electric and gas bills.
Verified Enrollments via automatic verification tool, and self-verification tool.
Documented completed enrollments via OP Administration Software.
Front Office Clerical Support, Behavioral Solutions, Largo, Florida
April 16, 2022 to January 6, 2023
Scheduled evaluations ordered by Probation Officers, clients, attorneys’ offices, and Public Defender’s Offices
Checked-in clients for their weekly groups, collecting payments of cash, credit cards and
applying payments to their account cards, computer files
Balanced daily funds received via Therapax System and Created Daily Service Sheet via Google Front Office to track method of payment
Performed administrative tasks including prepared and updated group rosters for group sessions, scanned documents into clients’ files and uploaded via Therapax program, emailed reports and progress notes to Probation Officers, Public Defenders, and attorneys, and prepared Release of Information documents for client signature
Patient Registration Service Center Representative, Diagnostic Clinic Medical Group, Clearwater, FL
January 2016 to February 2021
Assisted patients with appointment scheduling, cancellation, and rescheduling
Verified insurance, registered new patients using Centricity Business program
Provided information to physicians regarding patient needs and requests including medication requests using the Electronic Medical Record (EMR)
Participated in computer program conversion to from Centricity Business to ECW
Inmate Records Clerk, Pinellas County Sheriff’s Department, Largo, FL
January 2003 to June 2013
Attended Advisory Court and listed judges’ decision on court attendance log
Verified inmates given release on one’s own recognizance (ROR) as well as inmates being permanently released. Notified release desk of verification of all releases.
Verified files for accurate inmate information and matched up with arrest affidavits
Brought cases back into custody via the Criminal Justice Information System (CJIS)
EDUCATION
Florida Metropolitan University, Fort Lauderdale, FL
Associate of Science (AS) Degree
Accounting
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