Remote Customer Service Candidate - Cassandra Gonzales
Resume:
Cassandra Gonzales
San Antonio, TX, 78216
********************@*****.***
EXPERIENCE
Alamo Cafe, San Antonio — Hostess, Expo, and Server August 2012 - June 2016
Greeting customers, taking food orders, running trays of food, managing money, and customer service.
The Palace, San Antonio — Cocktail Waitress
June 2016 - July 2016
Greeting customers, taking drink and food orders, running food, and managing money.
Brick House, San Antonio — Server
July 2016 - October 2016
Greeting customers, taking drink and food orders, running food, and managing money.
Chili’s, Savannah — Server
January 2017 - March 2017
Greeting customers, taking drink and food orders, running food, and managing money.
Domino’s, Savannah — Driver
April 2017 - June 2017
Greeting customers, taking food orders over the telephone, handling food, driving food orders to the final location, and managing money, and or credit cards.
Domino’s, Fort Bragg— Driver
August 2017 - July 2019
Greeting customers, taking food orders over the telephone, handling food, driving food orders to the final location, and managing money, and or credit cards.
SKILLS
Communicating with
customers, such as casual
conversations.
Customer service skills
Excellent communication
skills
Money handling experience
Register experience
Texas Alcoholic Beverage
Commission training
Time management
Good under pressure
Able to type 54 words per
minute
Goal oriented
Organizational skills while
driving in hectic post
environment
More than 1000 miles of
skilled driving
Food Handlers completed 2021
Conduent, San Antonio— Customer Service Representative August 2019 - August 2020
Customer service representative for health insurance. Members would call in to verify claims or benefits.I provided members with necessary information for claims or benefits, reached out to billing departments, the provider's office, or transferred to the correct vendor for further assistance. Each call notes were documented in the member’s account. Domino’s, Fayetteville— Driver
September 2020 - December 2020
Greeting customers, taking food orders over the telephone, handling food, driving food orders to the final location, and managing money, and or credit cards. Managing morning, or night time shift, handling rushes, and assuring other staff is set up for success, handling money and deposits. Domino’s, Fayetteville— Assistance Manager, Hiring manager December 2020 - May 2023
Managing morning and evening shifts, handling rushes and assuring other shift and/or staff is set up for success, handling store orders such as food, Coke Cola and store necessities, handling money transactions, deposits, and food transactions between other stores, assist general manager with scheduling, and the hiring process of new drivers.
Alamo Cafe, San Antonio — server
July 2023 - October 2024
Greeting customers, taking food and drink orders, running food and managing money.
Vidura Spa, San Antonio — nail technician
June 2024 - May 2025
Handled clients nails & toes. Nail art when asked and performed in timely manner. Provided customer service throughout service.
EDUCATION
Robert E. Lee High School, San Antonio — High School August 2009 - June 2012
Cross country and track for four years.
San Antonio College, San Antonio — Bachelors in Progress August 2012 - December 2019
Majoring in Biology.
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