Customer-Focused CSR Seeking Onsite Role in Annapolis

Derrick Randolph

*************@*****.*** 301-***-**** Annapolis, MD

PROFESSIONAL SUMMARY

Detail-oriented customer service professional with strong Microsoft Office skills, deep product knowledge, and extensive front-line experience. Proven problem-solver who resolves complaints effectively and brings hands-on experience in physical training, pest control, and security.

WORK EXPERIENCE

Brusters-Annapolis Apr. 2025 – Present

Assistant Manager Annapolis, MD

Supervised store operations by opening and preparing the facility, verifying cash drawers and safe balances, and ensuring inventory and equipment were ready for daily business.

Managed team performance by delegating tasks, monitoring completion of chore lists, and maintaining a clean, efficient, and customer-ready environment throughout each shift.

Citi-Hagerstown Jul. 2022 – Mar. 2024

Customer Service Representative Hagerstown, MD

Managed a high volume of customer inquiries via phone and email, accurately directing calls, resolving issues, and maintaining thorough records using Microsoft Office tools and internal systems.

Delivered professional, customer-focused service by efficiently handling complaints, maintaining strong product knowledge, and consistently meeting response time and satisfaction goals.

PestNow-Adamstown Mar. 2018 – Jul. 2022

Pest Control Technician Adamstown, MD

Conducted detailed inspections and applied targeted pest control treatments in accordance with safety regulations and client-specific plans, ensuring effective and environmentally responsible results.

Delivered exceptional customer service by educating clients on prevention strategies, maintaining equipment and chemical inventory, and collaborating with team members to optimize pest management operations.

CSC Security-Washington Aug. 2010 – Apr. 2020

Security Guard Washington, DC

Ensured safety and order at major sporting events and concerts by patrolling designated areas, monitoring entrances, and enforcing access control protocols.

Collaborated with law enforcement and event staff to prevent security breaches, conducted bag and vehicle inspections, and provided courteous assistance to attendees and guests.

Mosquito Squad-Buckeystown Jan. 2012 – Mar. 2018

Production Supervisor Buckeystown, MD

Supervised daily field operations by coordinating technician routes, verifying chemical mixtures, and maintaining adherence to safety and quality standards.

Improved efficiency by implementing standard operating procedures, managing inventory, inspecting equipment, and ensuring accurate production and staff records were maintained.

EDUCATION

Hagerstown Community College Aug. 2006 – May 2010

General Studies Hagerstown, MD

CERTIFICATIONS, SKILLS & INTERESTS

Office management · Pest Control · Mentoring · MS Office · Sales · Customer Service · Team leadership · Finance/Inventory

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