Customer Service & Scheduling Professional
Resume:
Jill Somera
***** **** ** ******** ** *****
************@*****.***
I am experienced working in a fast-paced work environment, making and receiving high-volume calls.I can provide excellent customer service skills, building good rapport with health plan members/customers.
Authorized to work in the US for any employer
Member Experience Advisor Nations Benefits - Costa Mesa, CA
January 2023 to March 2023
Acted as the first line of contact for health plan members assisting with inquiries and complaints fairyland effectively by providing information regarding eligibility, benefits and services offered to Health Plan eligible members.
Patient Care Coordinator III Quest Health Connect a Quest Diagnostics Company - Santa Ana, CA
March 2016 to July 2022
My duties are to outreach to Members to provide preventive services such as an annual Diabetic Eye Exams, Bone Mineral Density tests, and Annual Health Risk Assessments in home or local clinic location. I would make 150+ calls per day as well as assist inbound calls.
Customer Service Representative MediaMix365 - Santa Ana, CA
October 2014 to September 2015
Responsibilities making outbound calls, taking inbound calls operated on an automatic dialing system marketing solar products, home loans .Accomplishments was involved in the company's culture committee, and also wrote an article in the company's monthly newsletter.
Customer Service Representative Smart solar marketing DBA Enver Solar - Tustin, CA
June 2014 to October 2014
Responsibilities making outbound cold calls, setting up appointments. Skills Used Have experience making outbound calls operated on an automatic dialing system.
Customer Service Representative AGR GROUP Llc - Santa Ana, CA
July 2012 to June 2014
Responsibilities Have experience making outbound calls operated on an automatic dialing system.
Receptionist/Administrative Assistant A&A Graphics/ Americasprinter.com - Buena Park, CA
March 2002 to June 2005
Responsibilities Receptionist/customer service/ switchboard- knowledge in use of Macintosh OS XSkills Used- keeping track and updated the status of Clients print jobs (through the entire production process)- contacting clients with the status of their printed orders.
Customer Service/Cashier/Stocker Alin Party Depot
January 2000 to December 2002
Education
American Career College-Anaheim - Anaheim, CA
January 2009 to December 2010
Cypress Adult Cont Education - Cypress, CA
January 2008 to December 2008
Preparation Program- 2025
General Education
Western High School - Anaheim, CA
January 1994 to December 1996
ROP North Orange County
High School diploma
American Career College - Anaheim, CA
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