OSHA/Safety & EMS Operations Leader

ANGELA D. SMITH

812-***-**** **** Summit Pointe Way, Newburgh, IN 47630

️ **********@*****.***

PROFESSIONAL PROFILE

Dynamic and results-driven business leader and clinical care provider with more than 12 years of progressive experience in emergency medical services and healthcare operations. Proven track record of expanding market share, optimizing operational performance, and leading cultural transformations that strengthen workforce engagement. Combines clinical excellence with strategic vision and business acumen to deliver high-quality patient care, operational efficiency, and sustained growth. CORE COMPETENCIES

• Clinical Patient Care

• Operational & Strategic Management

• Budgeting & Forecasting

• Profit & Loss (P&L) Oversight

• Coaching, Mentoring & Team Development

• Workforce Management & Retention

• Risk & Regulatory Compliance

• Conflict Resolution

• Clinical Chart Auditing (Billing & Process Improvement)

• Strategic Business Growth & Contract Management

PROFESSIONAL EXPERIENCE

Deaconess Hospital – Evansville, IN

Director, EMS & Transportation May 2016 – November 2025

• Directed emergency medical services across seven business units, ensuring adherence to professional, state, and federal standards.

• Oversaw budgeting, contracting, community partnerships, and workforce engagement.

• Tripled EMS market share and increased revenue through strategic expansion initiatives.

• Built operational infrastructure to support high-quality EMS and medical transport services.

• Led a cultural transformation improving employee morale, retention, and leadership alignment.

• Designed a Critical Care Transport EMS Service to improve complex patient transfer capabilities.

• Acquired and stabilized multiple EMS companies, improving financial sustainability and operational performance.

American Medical Response (AMR) – Evansville, IN

Paramedic / Paramedic Field Supervisor June 2013 – May 2016

• Delivered advanced emergency medical care in a fast-paced urban environment.

• Managed critical care transports, including ventilators, IV pumps, and pediatric care.

• Served as Field Supervisor, leading field operations, compliance, and staff development. St. Mary’s Hospital/ Surgicare– Evansville, IN

Medical GI Assistant / EMT May 2007 – June 2013

• Assisted in GI lab procedures, including colonoscopies and minor surgical interventions.

• Supported emergency department operations: triage, EKGs, IV starts, venipuncture, wound care, and splinting.

EDUCATION

Associate of Science in Paramedicine

Ivy Tech Community College, Evansville, IN May 2013 Associate of Science in Medical Assisting

Ivy Tech Community College, Evansville, IN December 1999 LICENSES & CERTIFICATIONS

• Nationally Registered Paramedic – Licensed in Indiana, Illinois, and Kentucky

• Indiana Primary Instructor Illinois Lead Instructor

• PHTLS Instructor AMLS Instructor DOSE Safe Sleep Instructor

• Stop the Bleed Instructor PHAT (Pediatric Abusive Head Trauma) – Kentucky Instructor

• CPR Instructor

• Completed First There, First Care Executive Leadership Course KEY PROJECTS & ACHIEVEMENTS

• Directed operations for seven EMS business units, enhancing efficiency and service quality.

• Improved EMS employee satisfaction and organizational culture.

• Led acquisitions of multiple EMS companies, achieving financial stability.

• Secured CON (Certificate of Need) contracts across three Kentucky locations.

• Implemented the nation’s first Online Ordering System (OLOS) for hospital operations.

• Managed contract development and vendor relations to strengthen service delivery.

• 2022 candidate for Indiana Paramedic of the year. REFERENCES

Available upon request.

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