Operations Management Professional with PM Skills

Seinard Bowens

Brooklyn, NY ***** • 347-***-**** • ********@*****.***

PROFESSIONAL SUMMARY

Results-driven professional seeking to become a valuable asset to an organization dedicated to inspiring, motivating and that will challenge me and allow me to utilize my education, skills and experience in a way that is mutually beneficial to both my employer and myself. As well as offering stability and future growth. Adept at adapting to changes, contributing greatness through exceptional interpersonal and communication skills. Recognized for reliability, hard work, passion, attentive listening, collaborative teamwork, and unwavering dedication. . I am poised to contribute exceptional skills and a proactive mindset to your team, enhancing operational efficiency and playing a pivotal role in the overall success of the organization.

Project Management

Leadership

Office Management

Interpersonal Communication

Teamwork and Collaboration

Time Management

Adaptability

Reach Truck

Pallet Jack

Forklift

The College of Excellence- Brooklyn, NY

Associate Degree in Business Management &

Accounting- Graduated 2013

SKILLS

Writing Financial Report

Critical Thinking

Problem Solving

Customer Service

Innovative Thinking

Organizational and Initiative Skills

Warehouse Experience

Ability to Multi-task

Microsoft Office ( Word, Excel, PowerPoint)

Packaging

Accounts Receivable

EDUCATION

WORK HISTORY

Northwell Health (Bethpage, NY)-Supervisor/ Operations Manager (10/20 – 12/2023)

Directed and managed daily administrative operations, ensuring smooth workflow and optimal efficiency.

Oversaw document preparation, data entry, and record keeping, consistently maintaining accuracy and organizational standards.

Utilized Microsoft Office Suite for report creation, presentations, and financial spreadsheet management.

Responded to inquiries, delivering excellent customer service, and fostering positive relationships with clients.

Maintained confidentiality and handled sensitive information with a high degree of discretion.

Managed office equipment and technology, troubleshooting issues to ensure proper functionality.

Prioritized and executed tasks promptly in a dynamic environment, consistently meeting deadlines.

Collaborated with cross-functional teams to streamline processes and improve overall office efficiency. Northwell Health (Bethpage, NY) – Distribution Associate (10/2017 - 10/2020)

Receiving deliveries of medical supplies and equipment, inspecting them for damage or defects, and verifying that the received items match the purchase orders.

Fulfilling internal requests for supplies from various departments within the organization, ensuring that items are distributed accurately and in a timely manner.

Operates motorized and manual material equipment including but not limited to forklift, pallet jacks, reach trucks,

Participating in quality control procedures to ensure that all supplies and equipment meet regulatory standards and comply with organizational policies

Maintained confidentiality and handled sensitive information with discretion. Adhering to all relevant regulations, guidelines, and best practices related to inventory management and distribution within the healthcare industry.

Prioritized and executed tasks in a fast-paced environment, consistently meeting deadlines.

Collaborated with team members to streamline office processes and enhance overall efficiency.

Participate in emergency preparedness and response activities, including stockpiling essential supplies and assisting with distribution during crises or disaster situations. Toys R Us (Queens, NY) - (7/2016- 9/2017)

Keep the warehouse area clean, organized, and free of hazards. Use proper storage techniques to maximize space efficiency and ensure that products are stored safely and securely

Work collaboratively with other stock handlers, sales associates, and store management to achieve store goals and objectives. Communicate effectively with team members to coordinate tasks and prioritize workload.

Adhere to safety protocols and procedures to prevent accidents and injuries in the workplace. Follow proper lifting techniques and use personal protective equipment when handling heavy or bulky items.

Stay informed about the features, benefits, and specifications of the toys and products sold in the store. Be able to provide accurate information to customers and assist them in making informed purchasing decisions.

Follow company policies and standards for merchandising, pricing, and promotional displays. Ensure that all products are labeled correctly and that pricing information is accurate. Chatex FC (Brooklyn, NY) – Soccer Coach (03/2012 - 7/2015)

Design and implement training sessions tailored to the skill level and age of the players.

Focus on developing individual skills such as dribbling, passing, shooting, and defending.

Provide constructive feedback and guidance to players to help them improve their performance.

Teach players tactical concepts such as positioning, formation, and team strategies.

Develop game plans for matches, including set plays, formations, and in-game adjustments.

Analyze opponent strengths and weaknesses to develop effective strategies.

Communicate effectively with players, parents, assistant coaches, and club officials.

Lead by example, demonstrating professionalism, dedication, and a passion for the sport.

Serve as a mentor and role model for players, inspiring them to strive for excellence both on and off the field. Call Center (Saint Vincent & The Grenadines, WI) – Customer Service Representative (08/2007 - 12/2011)

Assisted customers with product inquiries, order placement, and issue resolution in a timely and professional manner.

Provided excellent customer service by addressing concerns, answering questions, and ensuring customer satisfaction.

Handled a high volume of incoming calls, emails, and live chats, maintaining a positive and helpful demeanor.

Utilized CRM systems to document customer interactions, track issues, and follow up on resolutions.

Collaborated with cross-functional teams to resolve complex customer problems and escalated issues when necessary.

Demonstrated effective communication skills to ensure clear and concise information delivery.

Maintained a comprehensive understanding of products and services to provide accurate and informed assistance.

Contributed to a positive and collaborative team environment, sharing insights and best practices.

Adapted to changes in customer inquiries and provided proactive solutions to enhance customer experience.

Consistently met or exceeded performance metrics related to customer service and issue resolution. References: Available upon request

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